Bioinformatics Scientist - Field

Overview

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Integrated DNA Technologies (IDT), one of Danaher’s 15+ operating companies, our work saves lives—and we’re united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where your unique viewpoint matters. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

IDT is committed to collaboration, scientific excellence, and reliability, with a vision to help researchers rapidly move from the lab to life-changing advances. We work closely with global partners to accelerate progress and genomics breakthroughs across fields like cancer, infectious disease, rare genetic disorders, and more. At IDT, you’ll be part of a culture rooted in continuous learning and improvement—where your growth fuels our mission to accelerate the pace of genomics and help shape a healthier, brighter future for all.

Learn about the Danaher Business System which makes everything possible.

Bioinformatics Scientist – Field Applications is responsible for bioinformatics support for IDT’s secondary analysis software Archer Analysis, used by Next Generation Sequencing product lines Fusion Plex, Variant Plex, Liquid Plex and Immunoverse. The focus of this position is to enable our customer’s success and satisfaction by providing dedicated onsite and remote assistance on data analysis related inquiries. This position’s main territory will be North America, with primary responsibility within the United States.

This role reports to the Manager, Bioinformatics Science – Field Applications AMR/APAC and is part of the Global Scientific Applications Support Organization, working remotely to cover the Mid-West United States.

• Coordinate and conduct software trainings and data reviews using Archer Analysis and associated data at customer sites and/or remotely.
• Provide remote/onsite customer educations on software pipelines and features.
• Investigate and resolve customer inquiries and troubleshooting cases via email and calls.
• Discuss and resolve challenging cases collaboratively with other members of the Customer Success team.
• Engage in pre-sales conversations when technical expertise is required.

• Postgraduate degree in Genomics or Bioinformatics (or a related discipline). An equivalent combination of training and experience (minimum 3-5 years) will also be considered.
• Hands on involvement analyzing NGS data through academic or professional experience.

• Ability to travel at least 50% within defined territory and occasionally supporting other territories as needed.
• Must have a valid driver’s license with an acceptable driving record.
• Ability to lift, move or carry equipment up to 20 lb, and other physical requirements.

• Ideal candidate will have extensive experience with NGS clinical oncology solutions applications and/or experience within the Life Sciences industry.
• Experience working with CRM systems, Salesforce preferred.
• Previous experience in customer support or another customer facing role with demonstrated internal and external relationship-management skills in the genomics industry.

IDT, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. IDT supports flexible, remote working arrangements for eligible roles. This position is eligible for a remote work arrangement;

additional information will be provided by your interview team. Explore the flexibility and challenge that working for IDT can provide.

The annual salary range for this role is $105,000-$120,000. This is the range that we in good faith believe is the range of possible compensation for this role…