Senior Productivity Analyst

Senior Productivity Analyst

Department:
Strategic Planning, Performance & Analytics

Location:

Sacramento, CA,

Minimum Pay Rate: $ | Maximum Pay Rate: $

Apply by Date: 01/29/2026 | Posting Type:
Open

This posting intends to fill one (1) regular full-time Senior Productivity Analyst position. SMUD’s Strategic Planning, Performance & Analytics team is seeking a dynamic and strategic Senior Productivity Analyst to lead high-impact projects that enhance productivity across our People Services & Strategies (PS&S) department and beyond. The role leverages continuous improvement, project management, and customer experience excellence to drive measurable results.

• PS&S OpEx Lead: Lead continuous improvement initiatives to reduce waste, variation, and non-value-added work in PS&S processes. Facilitate process mapping, root cause analysis, and Kaizen events. Partner with leadership to prioritize opportunities and maintain process inventory.
• QA/QC Lead: Establish processes to prevent and detect errors. Define quality standards, develop quality plans, and train SMEs. Oversee QC efforts and report performance to management.
• Employee Experience Excellence Lead: Design, measure, and continuously improve the end-to-end experience of PS&S customers across the employee lifecycle. Embed customer-centric design, data-informed decision-making, and continuous improvement into all programs and touchpoints. Deliver training for staff to deliver exceptional customer service.
• Conduct analytical studies, develop performance improvement strategies, and manage administrative projects to improve operational performance and achieve cost savings.
• Manage multiple complex projects concurrently, including planning, directing, monitoring, and evaluating milestones.
• Prepare project implementation plans, schedules, and detailed task development.
• Lead key business initiatives and develop short- and long-term strategic and operational plans.
• Partner with stakeholders across business units and departments to balance customer experience and internal priorities.
• Identify and implement cost savings and performance monitoring initiatives.

• Education: High school diploma or equivalency (Bachelor’s degree preferred).
• Experience: Minimum five (5+) years of progressively responsible experience in evaluating business and automated information systems, developing productivity improvement and performance monitoring systems, and applying performance improvement strategies.
• Skills: Analytical, project management, process improvement, quality assurance, customer experience design, data analysis, communication, and facilitation.
• Desired
  
  Qualifications:
  
  Bachelor’s degree in a related field;
  Process Improvement Certification (Lean Six Sigma Green/Black Belt, ASQ);
  Project Management Certification (PMI, Scrum Master, etc.);
  Business Analysis Certification (IIBA, ASQ);
  At least five (5+) years consulting experience with documentation creation, gap analysis, metrics, and ROI;
  Kaizen event facilitation;
  Designing optimal customer experiences.

Hybrid work may be eligible. Remote work benefit and onsite schedule will be determined by the successful candidate and Hiring Manager. SMUD is a CalPERS agency and provides eligible employees access to a defined benefit pension plan and other retirement and health benefits.

SMUD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or veteran status in accordance with applicable federal, state and local laws.

Req