Key Account Manager; Italy

Join to apply for the Key Account Manager (Italy) role at XCEED

Join to apply for the Key Account Manager (Italy) role at XCEED

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This range is provided by XCEED. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About the Role

As a face of XCEED for our Italian clients, you’ll be responsible for managing, nurturing, and expanding relationships across a portfolio of clubs, festivals, and organizers. Your mission is to ensure every client gets maximum value from XCEED, while spotting opportunities to grow their business and ours.

This is a hands‑on role at the intersection of music, events, and technology. You’ll balance relationship‑building with data‑driven insight, making sure our partners feel supported, understood, and excited to work with us. More than a Key Account Manager, you’ll be a strategic partner - anticipating client needs, bringing structure to their operations, and helping them achieve commercial success with XCEED.

What You Will Do

• Own client relationships: act as the trusted partner for our high‑value clubs, festivals, and organizers, driving adoption, retention, and satisfaction.
• Onboard and educate: deliver smooth onboarding and clear training, empowering clients to use XCEED PRO with confidence.
• Support and problem‑solve: provide timely, structured support, ensuring issues are resolved quickly and effectively.
• Renew and grow accounts: manage renewals with a focus on retention and upsell, identifying opportunities to expand partnerships.
• Analyze performance: monitor and report on client activity, using insights to improve results for both the client and XCEED.
• Collaborate cross‑functionally: work closely with Sales, Operations, Product, Marketing and Finance to ensure clear alignment and deliver initiatives that meet client needs.

The Skills You Bring

• Proven client management experience: ideally in music, ticketing, events, or SaaS.
• Exceptional communication: able to listen deeply, adapt your tone, and present solutions clearly and persuasively to different stakeholders.
• Structured and proactive: skilled at managing multiple priorities with discipline, anticipating client needs rather than just reacting.
• Commercial acumen: confident in identifying revenue opportunities and balancing client needs with business goals.
• Analytical mindset: comfortable using data to drive decisions, with proficiency in Google Workspace, Excel, and CRMs (ideally Pipedrive).
• Fluency in Italian and English: additional languages are a plus.
• Resilience and flexibility: available to support clients when they need you, including evenings or weekends if necessary around key events.
• Team player: you bring humility, reliability, passion, and a good sense of humour!

How We Support You

We believe in a culture that supports your best work and your best life.

• Unlimited Paid Time Off
• Flexible Working Hours
• Unlimited Remote Work
• Workation - work from anywhere as long as it aligns with your team’s dynamics.
• Access to learning platforms (Codely, Coursera, Master Class) and dedicated time for personal development.
• Team‑building activities and meet‑and‑greet events.
• Go Out - Free passes to XCEED partners’ events to experience what our users do
• Referral Program to helping us find incredible talent

Who We Are

From clubs to festivals, concerts to cultural movements, XCEED is where people come together through music, art, and shared experiences. We believe unforgettable nights don’t just entertain - they shape culture, bring communities together, and define local scenes.

XCEED is the platform behind the best nights out - empowering event organizers to manage ticketing, marketing, and audience insights, while helping fans discover their next unforgettable experience - all in one place.

We are creators and challengers who refuse to watch from the sidelines. Every day is a chance to rethink, rebuild, and push further. We celebrate success and embrace smart risks and deep ownership - because shaping the future isn’t for the passive.

Since 2009, we’ve been bridging the gap between the digital and physical - enhancing real moments…