Title Research Coordinator

Overview

At Vanderbilt Mortgage, we believe home ownership makes lives better. For over 50 years, we’ve been committed to making home ownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry.

Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

Title Research Coordinator —
Job Status: Full Time —
Department: Titling —
Reports To: Titling Team Lead —
Travel Required: As Needed —
Work Schedule: Hybrid (3 days in office, 2 days remote)

The Title Research Coordinator applies for titles and secures the 1st lien position for lenders with the Department of Motor Vehicles. The role titling in several states and follows up with Home Centers for documents needed. Must complete a large volume of work within limited time frames while maintaining a high degree of accuracy.

• Work in various systems to obtain accurate titling documents.
• Manage title processes in Helix, Oracle, OnBase, AS400/iSeries, LINK Menu/Apps 2.0, VINtek, ALVIN, and Titling Service Desk Platform.
• Actively work through loan queues and follow up on outstanding items or needs for each deal.
• Update and write up checklist items as they pertain to research for each file; assign items to the home center as needed.
• Reset follow-ups based on required time frames and research outcomes; document updates in Notes or checklist items.
• Coordinate with sister departments (inventory, sales processing, VMF originations, VMF servicing, Doc Customer/Release, MPC, etc.) to research title errors, corrections, and duplications.

Education: High School diploma or equivalent

• Experience: 1+ year of prior or related experience (e.g., titling vehicles).
• Licenses/Certifications: Notary status with Blount County or ability to obtain Notary status (if applicable).
• Knowledge,
  
  Skills And Abilities
  
  (KSAs):
• Effective organizational and time management to prioritize tasks and meet deadlines.
• Strong written and verbal communication, including legible handwriting.
• Proficient data entry with accuracy and speed.
• Attention to detail and thoroughness in all tasks.
• Willingness to learn and cross-train in two additional positions to support team flexibility and coverage.

• Must be able to remain in a stationary position 75% of the time.
• Operate a computer and office machinery (telephone, calculator, copier, printer).
• Communication primarily via telephone (about 30%).
• Indoor, temperature-controlled office environment.

• Medical and Dental Plan with Prescription Coverage and Vision.
• Competitive benefits including 401(k) with 100% company match of the first 4%.
• PTO, maternity/paternity leave, and holidays.
• Volunteer Paid Time Off (VTO) and community involvement.
• Tuition assistance for your first degree.
• State-of-the-art Home Office with onsite fitness facility and amenities.
• Wellness programs focusing on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
• Collaborative and energetic work environment; professional development and promotional opportunities.
• Competitive bonus programs.

Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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