Enterprise Customer Success Manager

Why Join Us

Brex is the AI-powered spend platform. We help companies spend with confidence through integrated corporate cards, banking, global payments, and intuitive software for travel and expenses. Tens of thousands of companies—from startups to enterprises including Door Dash, Flexport, and Compass—trust Brex to proactively control spend, reduce costs, and increase efficiency on a global scale.

As an Enterprise Customer Success Manager, you will serve as a financial technology advisor to Brex’s largest customers by partnering with CFOs, Controllers, and finance ops teams to unlock the full value of our solutions. You’ll create and execute account strategies tailored to each customer’s business goals, delivering high‑impact outcomes across their financial stack and owning the full lifecycle of success—from onboarding to renewal—by leveraging product usage insights, stakeholder engagement, and cross‑functional collaboration to drive adoption, minimize churn, and grow account value.

This role is based in our New York City office. We are a hybrid environment that requires a minimum of two coordinated days in the office per week—Wednesday and Thursday—while offering up to four weeks of fully remote work per year.

• Develop and own strategic account plans to drive retention, expansion, and adoption across your portfolio of enterprise customers.
• Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation.
• Build multi‑threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement.
• Lead business reviews and financial health checks that drive executive alignment and showcase ROI.
• Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution.
• Partner cross‑functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements.
• Own key metrics for your accounts: GMV growth, product adoption, credit utilization, and customer health scores.

• 4+ years in a customer‑facing role owning account health, executive relationships, or expansion strategy.
• Direct experience with core accounting workflows such as invoice processing, T&E tracking, budgeting, accounts payable, ERP systems (e.g., Net Suite, Quick Books), or spend management tools.
• Experience managing complex, global enterprise accounts (10,000+ employees), navigating nuanced org structures and building durable partnerships.
• Strong business acumen with a finance‑first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams.
• Ability to synthesize product usage data into strategic recommendations that drive tangible customer outcomes.
• Demonstrated success in cross‑functional collaboration and influencing internal roadmaps based on customer needs.
• Bachelor’s degree required; finance, business, or related fields preferred.

• You love solving complex business problems with innovative financial solutions.
• You think in systems, not silos, and understand the bigger picture of customer value.
• You are energized by being proactive, not reactive, in helping customers succeed.
• You want to be a thought leader and internal resource for enterprise strategy across the CS org.

The expected OTE range for this role is $132,888–$166,110 USD. The starting wage will depend on a number of factors including location, skills, experience, market demands, and internal pay parity. The OTE figure includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.