Manager, Improvement

Department Overview

Operations Support is dedicated to creating cross‑commodity consistency and standards in Operations. The team provides support services guided by best practices and a relentless pursuit for improvement. It has single points of accountability for Clerical Services, Change Control & Order Management, Performance & Process Improvement, Ops Data Analytics & Tools, and Clerical Knowledge & Skills. Operations Support is comprised of approximately 600 coworkers.

Leads the Clerical Services Central Support organization and will require continuous improvement, including organizational performance scorecards, key metrics, benchmarking studies, action plans, and related reporting. Partners with the operating groups to measure, track, manage, and communicate business needs, organizational objectives, and performance improvements. Works with leaders to deliver performance improvements through safety and quality enhancements, productivity gains, and cost reductions by providing analytical rigor, disciplined methodology, and enhanced visibility to process and performance improvement opportunities.

The incumbents direct a focus on continuous improvement and management to move the company to leading performance.

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.

Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case‑by‑case basis related to these factors.

Bay Minimum: $136,000
Bay Maximum: $232,000

&/OR

CA Minimum: $129,000
CA Maximum: $220,000

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

• Leads team to identify and prioritize performance improvement projects. Develops project plans and supports consultants with project execution.
• Plans and manages the activities of a team that provides operational support for a business segment, group or team. Develops and implements project/work plans in support of department goals.
• Finds new business opportunities and strategic initiatives that help the organization meet its objectives. Creates long‑term strategy and sustainability.
• Promotes performance improvement methodologies to drive behavior change.
• Acts as a thought leader. Seeks out and invites external thought leaders and behavior change experts to present new ideas and best practices to senior leadership.
• Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives in order to arrive at best practices.
• Brings expertise or identifies subject matter experts in support of multi‑functional efforts in performance improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc.
• Advises business groups by providing strategic direction to initiative prioritization, integration and resource application.
• Ensures policies and procedures align with corporate vision.
• Provides direction and clarity based on benchmark data to strategies and goals.

Minimum:

• BA/BS degree in Business, Economics, Finance, or relevant degree (preferably in business related field), or equivalent experience.
• 8 years of relevant experience including leading a staff of employees.
• Experience with consulting, performance improvement related functions.
• Safety‑related and operational experience.

Desired:

• MBA or related graduate degree
• Lean Six Sigma Yellow, Green, or Black Belt Certification
• Project Management Professional (PMP Certification)
• Prior experience with active mentoring/coaching reporting relationships, resource planning, setting goals, and assignment of projects, process improvement, managing performance, leading cross‑functional teams, influencing others, decision‑making, change management, and communications
• Knowledge of root cause analysis
• Knowledge of safety and operational issues and processes
• Experience in learning and development and/or Human Resources
• Lean Six Sigma knowledge and experience
• Expertise in facilitating and overseeing cross‑functional initiatives
• Advanced understanding in performance measurement development and benchmarking
• Excellent leadership skills to effectively manage a team of professionals