National Sales Director - FMO​/CC Partners

Overview

Become a part of our caring community and help us put health first

With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

Humana’s Market Point organization is seeking a National Sales Director, FMO/CC Partners to join the team. As the Director, you will be a key senior leader, along with the Partner Channel VP, responsible for setting and executing the enterprise strategy for field marketing organization (FMO) and call center (CC) sales partnerships. This role carries end-to-end accountability for revenue performance, partner strategy, and operational excellence across a complex ecosystem of third-part sales organizations.

Serving as a key member of the Partner sales leadership team, the Director will lead large-scale partner relationships, shape multi-year growth strategies, and ensure alignment between external partners and enterprise objectives related to revenue growth, customer experience, compliance and brand equity. The position requires a sophisticated understanding of how sales, operations, compliance, and technology intersect to drive sustainable performance at scale.

Strategic Leadership & Sales/Revenue Accountability

• Own and deliver annual and multi-year revenue targets across all assigned FMO/CC partners, with full accountability for performance outcomes

• Define and execute the overarching partner sales strategy, including growth priorities, channel optimization, and market expansion initiatives.

• Translate enterprise commercial objectives into actionable partner strategies, ensuring consistent execution across a diverse partner portfolio

• Serve as a strategic advisor to senior leadership, providing insights on partner performance, market dynamics, and growth opportunities

Partner Ecosystem Management

• Provide executive oversight of all existing external call center partnerships, ensuring strong governance, performance management, and alignment with organizational standards

• Build and maintain a robust pipeline of new partner relationships, including evaluation, due diligence, contracting and onboarding

• Negotiate and oversee complex commercial agreements, including performance incentives, compensations structures, and service level expectations

• Act as a senior escalation point for partner related issues, driving resolution while preserving long-term strategic relationships

Operational Excellence and Performance Optimization

• Establish performance frameworks, KPIs, and reporting cadences to measure partner effectiveness, productivity, quality and compliance

• Drive continuous improvement initiatives to enhance sales effectiveness, customer experience, and operational efficiency across partner channels

• Lead the implementation of new or enhanced programs, processes, and tools that support scalable partner growth

• Ensure all partner activities align with regulatory, compliance, and brand requirements, particularly within a highly regulated sales environment

Cross-Functional Collaboration

• Partner closely with internal stakeholders across Sales Operations, Compliance, Marketing, Technology and Training

• Provide Strategic input into broader commercial planning, including product launches, market entry and product diversification strategies

• Champion enterprise priorities within the partner ecosystem, ensuring consistency in messaging, execution and customer experience

Leadership & Influence

• Lead, mentor, and develop a high-performing team responsible for partner management, strategy, growth and execution

• Foster a culture of accountability, performance excellence and continuous improvement

• Represent the organization externally with executive-level credibility, serving as a trusted partner to senior leadership within external organizations

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