Manager Operations Galileo X

Overview

The Manager, Growth Operations - Galileo X will serve as the operational architect for the Galileo X product lines (Direct Service Expanded Learning Programs and Licensed Enrichment Solutions), bridging the gap between a rapid-growth sales team and established central functions. You will execute critical day-to-day revenue operations (from RFP management to customer implementation) while simultaneously building the scalable infrastructure—processes, playbooks, and tools—required to grow the business line 2-3x.

Accountable For: Growth Operations & Internal Infrastructure

• Process Architecture: Map, document, and optimize the end-to-day workflow from "Lead" to "Renewal," identifying and eliminating friction points between Galileo X and Central functions.
• Knowledge Management: Build the Galileo X Playbook, ensuring tribal knowledge is codified into repeatable standard operating procedures (SOPs).
• Tooling & Automation: Prototype and implement low-code/no-code solutions to automate manual tasks (e.g., automated handoffs, data entry reduction). Collaborate with internal and external teams to develop more robust long-term solutions.

• Sales Enablement & Revenue Operations: Own the administrative lifecycle of the deal, including vendor registration, contract tracking, and RFP responses.
• Event Strategy & Execution: Manage the logistics and ROI tracking for industry conferences and sales events (beyond just "support").
• Sales Collateral: Act as the liaison between Sales and Marketing to ensure the team has up-to-date, relevant assets.

• Customer Success & Account Management:
  Implementation Onboarding: Own the post-sale "Kick-off" phase for Enrichment Solutions in particular; standardize the intake process to ensure smooth implementation.
• Feedback Loops: Systematize the collection of user feedback to inform product iteration; turn qualitative anecdotes into quantitative data for the Educational Product team.
• Renewal Management: Proactively manage the renewal calendar, collaborating with Sales to engage with clients to secure retention.

• Mission-Driven: Inspired by Galileo’s purpose to empower young innovators through innovation education and project-based learning, eager to contribute to a professional, welcoming, camp-inspired culture.
• Operational Grit: Willingness to do the unglamorous work (filling out forms) while keeping the big picture in mind.
• Diplomatic Disruption: Ability to navigate organizational resistance and drive change without formal authority.
• High tolerance for—and ability to effectively manage—
  ambiguity and shifting priorities
  .
• Systems Thinking: The ability to look at a recurring problem and build a process to solve it permanently

At Galileo, we are committed to pay transparency and equity. We anticipate the total compensation for this full-time, exempt position to be $85,000 - $95,000. The exact offer will be determined based on a variety of factors, including geography, relevant skills, and professional experience. Our pay practices are guided by a commitment to equity and informed by market benchmarking and internal audits to minimize bias and ensure fairness across all roles.

• No-cost medical insurance for employees (additional plans and options to add dependents available at cost)
• Vision and Dental Insurance
• 401k benefits after 1 year of employment
• Flexible Paid Time Off - time off is not limited, and we strongly recommend that employees take time off to rest and recharge.
• Unlimited free camp for your child(ren), OR two free weeks to be gifted (including AM/PM Extended Care)
• Friends and Family Discount for Galileo Camps
• Priority scholarship nominations for Galileo Camps
• Generous parental leave and extensive support with leave planning
• Employee Assistance Program, options for life insurance, and more!

Remote, work-from-home, location is possible in the following states:
California, Colorado, Illinois, Massachusetts, Texas, North Carolina, New York, or Washington. We are currently only able to employ candidates who are based in the states listed here.

This is a full-time position, averaging 40…