Senior Advisor, Regional KAM - Remote

this role drives the strategic engagement between assigned customers and apll, driving the growth/expansion of relevant apll solutions, existing, or newly developed in partnership with your key customer. It is to drive the strategy and storylines associated with new business opportunities, owning the responses to rfp/rfq activities, engaging with the strategic account team to ensure the most effective and competitive responses for new opportunities.

this role creates, owns and drives the strategic roadmap for assigned customers, serving as the strategic customer ambassador, conduit into the apll organization, connecting customer needs to existing capabilities, while also engaging proper sme’s to drive the development of future solutions. This role ensures that apll continues to generate and deliver value to your customer, ensuring that the role that apll plays within the success of the customer program is always understood and recognized by the defined customer base.

responsibilities:

key account management

• manage a portfolio of national customer relationships
• develop and execute tailored solutions for customers that ensure their ongoing satisfaction and loyalty while also enhancing profitability
• carry out strategic measures for the management, growth, and revenue retention of account portfolios. Strives to achieve continuous revenue / contribution margin (cm) growth.
• work closely in projects with cross-functional teams to develop creative solutions to meet customer needs.
• execute the strategic roadmap for defined accounts.
• actively engage with the strategic commercial team to drive efficiencies, develop new ideas/initiatives, in support of on-going account development goals and objectives.

customer relationship management / account management

manage assigned client and customer relationships, to ensure their ongoing satisfaction & loyalty.

ensure revenue leakage is held at target for managed accounts.

proactively identify new opportunities, increasing the footprint of business and solutions with assigned customer(s), ensuring an attractive and sizeable pipeline and high closing ratio.

regularly gathers customer feedback to raise new solutions and business opportunities with their manager and team

create opportunities for expanding business across different regions and countries

regularly gathers customer feedback to raise new solutions and business opportunities with their manager and team

work closely with strategic kam support team to implement effective solutions for customers

drive engagement of apll and customer representatives, to ensure that strong relationships are developed/nurtured

escalate issues when necessary

customer needs clarification

• obtain a good understanding of on-going customer needs
• ensure that any potential risks related to the customer program are raised expeditiously
• consult with customer representatives to identify the outcomes clients require, utilizing expertise to gather customer data, clarify immediate customer needs, and develop and agree to a specification of customer requirements.

experience

general experience

• preferred minimum 7-10 years of relevant contract logistics experience.
• preferred minimum 7-10 years of experience involving direct customer interaction/ownership and handling complex key accounts.

candidates must be within 250 miles of an apl logistics facility or office.

the typical starting salary range for this position is: $108,108 - $154,400.

the actual salary offer will take into account multiple factors including skills, experience, and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits.

candidates are eligible for the following benefits:

• pto
• 6 days sick time
• 9 paid holidays
• 1 paid "personal holiday"
• company bonus plan
• 401(k) save plan
• annual fixed contribution
• medical, dental, vision, and life & disability coverage
• voluntary benefits
• accident/critical illness/hospital indemnity benefits
• tuition reimbursement and student loan assistance
• employee assistance program (eap)
• health savings account (hsa) with employer funding and wellness incentives
• flexible spending account (fsa)
• employee referral program

work location requirement – apl logistics:

employees residing within 25 miles of an apl logistics hub office (az, fl, mi, nc, or) are required to follow a designated hybrid schedule as described below: fully on-site, or fully remote schedules are determined based on role and business needs.

• hybrid employees must report to the office 8 days per month, scheduled by their supervisor.
• warehouse roles are typically fully on-site.
• candidates outside the 25-mile radius may be considered for fully remote roles, depending on business needs.
• remote work requires full compliance with company policies, including workspace standards, timekeeping, and communication protocols. Commuting costs are not reimbursed. Adherence to this policy is a condition of employment.

making the…