Property Partnerships & Customer Relationship Assistant

This is a remote position.

Our client is looking for a part-time, remote, Partnerships & Customer Relationship Assistant to build and develop relationships with housing associations, supported living providers, charities, and care organisations across the UK. This is a phone-led, outbound role focused on speaking directly with decision-makers, understanding their housing needs, and identifying opportunities for long-term partnership. The role suits someone who enjoys conversation, persistence, and relationship-building rather than passive, inbox-based work.

If you’re proactive, confident on the phone, and motivated by meaningful impact in the housing sector, this role offers a clear remit and measurable outcomes.

• Outbound Outreach & Engagement
• Make daily outbound calls to housing associations, supported living providers, charities, local authorities, and accommodation teams
• Navigate switchboards and gatekeepers to reach senior decision-makers
• Build and maintain a structured follow-up process so no potential relationship goes cold
• Relationship Building & Needs Discovery
• Understand each organisation’s housing criteria, referral pathways, and geographic priorities
• Identify current and upcoming procurement needs
• Lead Qualification & Opportunity Mapping
• Identify opportunities for long-term leases, temporary accommodation, and specialist housing (e.g. mental health, step-down care, D2A, semi-independent living)
• Gather clarity on unit sizes, locations, rent caps, licensing, and contract terms
• Capture and maintain accurate information within the CRM system
• Market & Sector Intelligence
• Track changes in procurement trends, contract expiries, frameworks, and tenders
• Gather insight into competitor offerings and unmet provider needs
• Internal Handover & Follow-Through
• Hand qualified opportunities to sourcing and operations teams with full detail
• Maintain relationships to ensure momentum and continuity

Essential:

• Tertiary qualification in Business, Communications, Social Sciences, Property, Public Administration, or a related field
• Prior experience in outbound calling, sales development, partnerships, or business development
• Strong verbal communication skills and confidence speaking to senior stakeholders
• Ability to build rapport quickly and maintain long-term relationships
• Strong organisational skills and CRM discipline

Advantageous:

• Exposure to housing, social care, supported living, property, or local authority environments
• Understanding of procurement or commissioning processes

Success in this role is measured through consistency and meaningful engagement, including:

• Daily outbound calls
• Weekly conversations with decision-makers
• Number of organisations mapped and profiled
• Qualified opportunities generated
• Follow-ups and next steps secured

This is a results-driven role focused on real conversations and real needs, not vanity metrics.

• Performance incentives linked to qualified opportunities and partnerships
• Full access to CRM systems, tools, data sources, and sector training
• Opportunity to work in a fast-growing organisation delivering essential housing solutions
• A professional, high-integrity environment where outcomes matter
• Part-time, fully remote