Solution Analyst

Overview

MRI Software is looking for a Solution Analyst to join MRI’s Global Professional Services (GPS) organization. This is a highly visible role that requires ongoing interaction with other MRI departments, client executives, and prospective new clients. The ideal candidate will have excellent written and oral communication skills, be highly organized, proactive, motivated by learning, and comfortable with taking charge of initiatives and managing them to completion.

As part of our GPS Operations Management team, the Operations Analyst role is crucial to the success of MRI’s GPS organization. This position is required to work in accordance with U.S. hours (EST) 8:30am-5:00pm (EST) as well as U.S. Public Holidays.

• Collaborate with the Sales Team to create Statement of Work & Fee Estimates for Professional Services projects in MS Excel and MS Word, ensuring all terms are clear, comprehensive, and compliant with company policies
• Assist with the planning and scheduling of resources for project work
• Prepare detailed progress and status reports for internal stakeholders and clients, using data from project management tools
• Collaborate with consultants to ensure they have all necessary materials, information, and resources to deliver high-quality service
• Create Professional Services contracts, Statement of Work and Pricing Proposals using MS Excel and MS Word
• Ensure consultants and managers are positioned to be successful
• Maintain Open Air, , and other MRI Global Professional Services systems, ensuring data accuracy and integrity
• Utilize these systems to track project performance, forecast resource needs, and generate reports
• Identify opportunities for improving internal processes and workflows to enhance service delivery and client satisfaction
• Collaborate with cross-functional teams to implement best practices and streamline operations

• Bachelor’s degree
• Extremely proficient with MS Office
• Experience in identifying and analyzing inefficiencies in processes and workflows; and implement improvements to enhance productivity and reduce costs
• Very tactical and detail-oriented – places high value on order, accuracy, timeliness, and client satisfaction
• Strong communication skills, capable of effectively conveying information to clients, consultants, and internal stakeholders
• Excellent organization, time management, and communication skills
• Can work effectively in cross-functional teams
• Responsive to the needs of our customers
• Self-motivated and energetic
• Comfortable and capable of multi-tasking
• Interested in career advancement within the organization, demonstrating a willingness to take on additional responsibilities and leadership roles
• Familiarity with Oracle Open Air, , and Power BI

We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 2 days in-office and 3 days remotely. This role is based at our Cape Town Office.

• Office perks such as breakfasts, quarterly lunches and virtual social events; employee resource groups including DEI committee, Women and Allies, and Pride Event Group
• Medical Aid Scheme
• Pension plan
• Parental Leave benefit to spend time with new arrival(s)
• 25 days of annual leave plus public holidays, plus 16 hours of Flex Time Off
• Tuition Reimbursement Schemes
• Flexible work location: ability to work from anywhere in the world for two weeks per year

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Our people-first approach to Prop Tech defines a new industry standard for client experiences that deliver real value every day. MRI is a connected community of people who belong, with employee resource groups and tailored resources to support personal growth.

One of our core values is to strive to amaze, from the intelligent solutions we create to the culture we cultivate. We encourage applicants from all backgrounds and are proud to be an inclusive employer. We believe belonging comes from Diversity, Equity, and Inclusion, and these values are foundational to our continued success.