Senior Customer Success Manager Customer Success

Founded in June 2017, Connex Pay is the first payments company to seamlessly combine both Pay Ins and Pay Outs into a single global platform that is transforming modern e-commerce. The flexibility of Connex Pay’s technology allows clients to manage all of their B2B payment needs, from acquiring sales, managing fraud, and paying suppliers. Connex Pay’s solutions are applicable across a broad spectrum of corporate payment use cases, including global travel, ticketing, insurance and warranty claims, loyalty and rewards, and media and advertising.

The company’s technology reduces payment risk and lowers the cost of payment acceptance. Through our people, Connex Pay is poised to become the industry leader in payments.

We are proud of our culture, where we focus on employee engagement and customer satisfaction. Here our people feel comfortable voicing their opinions, which helps us build a safe environment for all. We are customer focused and truly believe that behaviors drive our culture — and our culture drives our results — always working as one team to win.

• Own overall customer health, retention, and expansion across a portfolio of enterprise accounts.
• Act as the primary strategic partner for customers, aligning Connex Pay’s payments platform to customer business goals and success metrics.
• Develop and execute strategic account plans informed by data, customer insights, and platform usage.
• Lead executive-level customer engagements, including business reviews, success planning, and roadmap alignment.
• Proactively identify risk and growth opportunities using customer health metrics, transaction data, and leading indicators.
• Maintain deep, current knowledge of Connex Pay products and the broader payments ecosystem to guide adoption and value realization.
• Partner cross-functionally with Product, Risk, Compliance, Sales, GTM, Operations, and Support to deliver cohesive customer outcomes and influence roadmap priorities.
• Flex between strategic leadership and hands-on execution, addressing complex customer challenges as needed.
• Thrive in a fast-paced, evolving environment, embracing iteration and continuous improvement.

• Bachelor’s degree (preferred) or equivalent work experience.
• 5–10+ years of experience in customer success, account management, or relationship management within payments or financial services.
• Strong track record of exceeding retention and expansion targets.
• Experience with CRM systems (Hub Spot preferred) and sales intelligence tools such as Zoom Info or Linked In Sales Navigator.
• Strong prioritization, follow-through, and KPI management skills.
• Exceptional verbal and written communication skills.

Connex Pay offers an attractive compensation package reflecting the scope of the role. Other benefits include:

• Unlimited PTO:
  Freedom to take time off with no assigned set number of days.
• Retirement savings:
  Immediate entry into 401(k) plan with company match.
• Excellent benefits:
  Medical, dental, and vision insurance options, plus company-paid life and AD&D insurance.
• Flexible work locations:
  Work from home, an office, or wherever you feel comfortable and productive.
• Autonomy:
  You’ll enjoy independence and responsibility for your role.
• Career advancement:
  Growth opportunities are abundant at our successful, scale-up stage company.

Connex Pay is an Equal Opportunity Employer and does not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Thank you for considering Connex Pay as you explore your next chapter!