Customer Support Manager; m​/f​/d Bookingkit HQ; Berlin

Location:

Remote-first (Berlin HQ)

Start Date:

As soon as possible
Team:
Customer Support
Company: booking kit GmbH

At booking kit, Europe's leading booking and reservation software for tours and activities, big changes are on the horizon. Our goal by 2030 is to create an AI-powered Success Platform enabling Attractions like museums, sights, and theme parks to grow ticket sales and simplify ticket operations. And that's where you come in:
We are looking for you as a Customer Support Manager (m/f/d) to drive us forward on this exciting journey. This is a part‑time (20h/week) position. Hybrid or remote, the work setup choice is yours.

• Independently manage and resolve low to medium complexity customer cases across different channels.
• Effectively leverage internal processes and best practices to deliver consistent and high‑quality support.
• Run small to medium‑sized projects to improve support operations, from defining requirements to execution.
• Serve as a knowledgeable product expert, guiding customers and troubleshooting issues effectively.
• Manage stakeholder communication, balancing business drivers and customer needs to ensure positive outcomes.

• Proven experience solving customer issues through various channels. You’ll work primarily with chat and email through Intercom, and occasionally on video calls.
• A strong understanding and familiarity with technical products.
• Demonstrated ability to manage small to medium‑sized projects, including planning, execution, and analysis.
• Excellent stakeholder management skills with the ability to connect with B2B customers and understand their concerns.
• The ability to remain objective, analyze facts, and troubleshoot issues with a clear understanding of business impact.
• Professional fluency in Italian (C1 level or equivalent). You are confident in handling business and technical communication with customers in Italian.

• Transparent Compensation
  :
  We offer a competitive and clear compensation model to reward your success and contributions.
• Strong Team Spirit
  :
  Be part of a multinational and multicultural team. We foster a collaborative environment with team events and transparency from our approachable C‑Level leadership.
• An Exciting & Diverse Market
  :
  You will be working with the “fun industry,” solving interesting challenges for a wide variety of unique businesses.
• Commitment to Growth
  :
  We are actively investing in the development of our software and are focused on creating more transparent career paths and options for our team.
• Remote‑first
  :
  Work from anywhere in Europe or from our modern Berlin HQ.

• Our vision is to create a world where our technology makes booking and marketing experiences a breeze.
• Our mission is to develop booking kit into the ultimate integrated booking technology for professional European attractions.

Ready to be part of this exciting journey and make an impact? Apply now and learn more about us and this opportunity in a 30‑minute videocall with our recruiter,
Amanda
! 🚀