Customer Enablement Manager

Overview

Our Professional Services team is committed to helping customers adopt Asana as both a technology product and a holistic approach to teamwork. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time.

As a Customer Enablement Manager, you will lead impactful enablement initiatives that drive adoption and customer engagement across a wide range of customer segments. You will influence cross-functional teams, implement strategic enablement frameworks, and scale content to maximize customer impact. Your strategic vision and subject matter expertise will play a key role in driving customer success and contributing to the growth and retention of our enterprise customers.

This role is based in our New York City office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you re interviewing for this role, your recruiter will share more about the in-office requirements.

• Trusted Advisory:
  Deeply understand Asana and each customer’s business to serve as a product expert and trusted advisor. Leverage this knowledge to expertly guide customers in adopting workflows that maximize value and efficiency across the Work Graph.
• Strategic Enablement Initiatives:
  Lead impactful, time-bound workflow consultations and account-based enablement sessions. Collaborate with CSMs to tailor engagements that align with account objectives and drive meaningful customer outcomes.
• Influence and align cross-functional strategies:
  Collaborate with sales, customer success, support, and product to implement strategic enablement frameworks, driving alignment and consistency.
• Scaled Training and Enablement Content:
  Design and deliver scalable training content through high-impact workshops, interactive sessions, and custom programs that drive adoption and engagement across diverse customer segments.
• Design metrics for impact and retention:
  Establish and innovate key metrics and KRs, optimizing programs for impact and retention while setting clear expectations with customers and ensuring accountability for deliverables.
• Foster strategic customer partnerships:
  Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges, playing a strategic, sales-minded role during engagements.

• 6+ years of experience in customer enablement, learning and delivery, customer success, program management, or strategic consulting, preferably in a SaaS environment.
• Proven track record of leading impactful enablement sessions and initiatives that drive adoption and engagement across diverse customer segments.
• Strong program management skills with experience in defining and driving strategic enablement initiatives, managing resources, and optimizing impact and retention metrics.
• Exceptional communication and facilitation skills, with the ability to confidently engage and influence stakeholders across all levels, including executive leadership.
• Strategic and sales-minded approach with the ability to identify and leverage opportunities for account growth and long-term customer success.
• Collaborative leader and mentor who fosters a culture of continuous improvement, knowledge sharing, and professional growth within the enablement team.
• Customer-centric mindset with a passion for helping customers achieve success and advocating for their needs.
• Self-motivated and proactive, thriving in a fast-paced, dynamic environment and consistently delivering high-quality results.
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

At Asana, we re committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you re interested in this role and don t meet every…