Senior Customer Success Manager, Utility

Employer Industry: Payment Solutions

• Salary up to $95,000
• Comprehensive benefits package including medical, dental, vision care, and paid time off
• Opportunity for career advancement and growth within the organization
• Flexible remote work option available anywhere in the USA
• Recognition programs and charitable gift matching initiatives
• Dynamic work environment focused on teamwork and customer success

• Proactively manage a portfolio of customers utilizing Utility Expense Management and Resident Billing
• Develop and maintain strong relationships with key customer stakeholders and executive sponsors
• Coordinate internal customer projects and translate business needs into solutions
• Identify and elevate at-risk clients and product issues proactively
• Conduct quarterly business reviews and ensure customer goals are met with regular performance reporting

• 8+ years of experience in a Customer Success or Account Management role
• Proven track record of success in previous positions
• Experience with Salesforce or comparable CRM and support ticketing systems
• Prior experience in Multifamily Utility Expense Management and Resident Billing
• Excellent communication skills, both verbal and written, with strong active listening abilities

• Bachelor’s degree or higher
• Experience in the Real Estate or Prop Tech industry

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