Solutions Consultant; Japan

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact.

We are the worldwide leader in integrated risk and compliance management software and services. Our solutions are informed, driven and refined by direct feedback from our customers, the industry’s largest community of risk and compliance technology users. Our solutions are built to work in concert and help make organizations more resilient.

As a member of the Professional Services Organization and as a Solutions Consultant, you will help NAVEX’s customers realize the potential impact of our risk and compliance management solutions and services. You will work directly with our current and prospective customers post sale to assess the potential impact of NAVEX’s solution, identify specific business requirements and quantify the value to be gained by leveraging NAVEX business fundamentals and Professional Services Methodology within our customers Governance Risk and Compliance (GRC) programs.

This role will begin as a fully remote position for candidates based in Japan. Once our office in Tokyo is established, the expectation is for the role to transition to an in-office arrangement. Candidates should be comfortable with this transition and be located within commuting distance of the future office location.

What you’ll get:

• Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.

• Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.

• Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.

• Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.

• An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home.

• Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.

What you’ll do:

• Work with customers post sale to evaluate existing systems, process, and/or user needs to analyze, recommend, design and implement best-practices associated to multiple applications

• Manage multiple projects and responsibilities simultaneously and consistently with minimal supervision

• Analyze and map customer business requirements to implementation objectives and the defined Scope of Work

• Liaise between cross functional teams to coordinate and execute the project lifecycle

• Effectively report and communicate to project teams

• Develop and maintain a deep understanding of the functional architecture of various NAVEX software solutions

• Present NAVEX’s products and services to customers while providing functional and technical expertise

• Utilize  and Professional Service Automation tools to optimize Sales and Project Management activities

• 10% - 15% air travel, including overnight stays, may be required

What you’ll need:

• 3+ years of consulting and software implementation experience;
  Ethics & Compliance industry experience in Training, Policy or Ethics a plus

• Fluent in business-level Japanese, with the ability to communicate effectively with local Japanese customers, both verbally and in writing

• Strong business-level English communication skills, to collaborate effectively with global teams across the broader organization.

• Deep understanding of Japanese culture, etiquette, and communication styles.

• Experience with business process management and implementing SaaS delivery models; creating comprehensive business process and/or training documentation.

• Strong analytical and decision-making ability; used to gathering business requirements and solution orientated…