Business Strategy & Intelligence Manager - Client

Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Consumer Client Experience and Governance team is responsible for delivering responsible growth by focusing on the client to transform the business and manage risk. The Consumer Client Experience Team specifically is seeking an experienced, motivated individual to join our high performing team as a Strategy and Intelligence Manager.

• Develop and execute Client Experience initiatives that align with the broader Consumer Client Experience strategy, driving measurable improvements in growth and satisfaction
• Partner and communicate effectively across the organization to gather insights, craft compelling storylines and influence change that enhances the Client Experience
• Collaborate across the Consumer business to develop a cohesive Client Experience narrative that senior leaders can share externally, showcasing our commitment to clients and our brand's impact
• Highlight the power of our people and brand by operationalizing storytelling of real client experiences in a consistent, scalable way
• Develop and deliver executive level messaging and presentations - both planned and ad hoc - that articulate the client experience strategy, progress and results
• Champion innovation by staying current on industry trends and competitive insights, applying external best practices to strengthen our client experience strategy
• Collaborate with Marketing and Communications to ensure consistent messaging of the client experience strategy internally and externally

• 5+ years experience in Financial Services
• Has previously held Senior Leader roles and has a proven track record of success that can be demonstrated
• Acts as a change agent demonstrated by success in prior roles
• Passion and enthusiasm for our Clients and driving change to improve their experience
• Ability to collaborate with and influence various leaders, including senior executives and strategic partners
• Must have experience in both the development and delivery of presentations to Senior Executives
• Must be able to adapt to a fast paced/changing environment; flexible to balance multiple needs and competing priorities
• Outstanding verbal and written communication skills; ability to simplify and summarize complex topics
• Self motivated and strong ability to work autonomously;
  Ability to grasp new concepts in short time frames
• Demonstrated ability to build partnerships and work with multiple partners
• Microsoft Office expertise, PowerPoint and Excel specifically

• Exceptional presentation development and storytelling abilities
• Background in program management, change management and data analytics
• Knowledge of Consumer and Small Business organization
• Knowledge within the Client Experience line of business

High School Diploma / GED / Secondary School or equivalent

For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.

Manages the execution of cross-Consumer & Small Business strategy formulation, initiatives, and insights. Supports Line of Business partners in driving strategy and integrating delivery to ensure growth objectives are achieved. Drives decision, process changes and investments, based on complex market insights and business strategy.

1st shift (United States of America)

40

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100) Pay and benefits information. Pay range $ - $ annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group;

and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.