Director, Certification Operations; Remote in U.S

Overview

How You’ll Make An Impact
As Director, Certification Operations, you’ll have the opportunity to make a meaningful impact by helping advance the goals of GBCI. In this role, you’ll develop and implement a vision for performance-driven decision making ’ll establish a framework for business analytics that leverages data to drive quality, consistency, efficiency, and scale into daily program operations. You’ll drive key initiatives, manage complex projects, support internal and external stakeholders, and improve processes in alignment with our mission and strategic goals.

You’ll report to the SVP, Certification and be part of a collaborative, cross-functional team environment with regular partnership with Finance, Data, Technology, TCS, and Product to deliver high-impact initiatives.

• Maintain an expert-level understanding of the daily operations of multiple GBCI certification and verification programs
• Ensure certification team success through positive leadership, proactive direction setting and high-level oversight; oversee employee onboarding, including interviews and staff training plans
• Execute vision from senior management to drive organizational success and meet business, budgetary, and efficiency goals
• Work collaboratively with GBCI management to set department goals and performance metrics
• Establish systems and tools for monitoring individual, team, and program performance
• Lead research efforts leveraging GBCI’s data infrastructure to produce data-driven insights that inform decision making
• Oversee management of GBCI’s vendors, including contract renewals, communications, ongoing work assignments, invoicing, and performance monitoring
• Contribute to budgeting and strategic planning processes, including time and expense planning for production operations
• Lead cross-department initiatives (especially with Technology) providing leadership and direction for effective collaboration across teams
• Regularly collect and analyze feedback from team members and vendors; identify, prioritize, and implement improvements to processes and policies

• Experience
• Minimum 10 years professional experience in business operations
• Minimum 5 years supervising production staff or teams in highly challenging environments with demonstrated results
• Strong foundational knowledge in Project Management, Resource Planning & Budgeting, Business Analytics, and Information Technology
• Must be technically conversant in GBCI core offerings including LEED and other standards
• Advanced Excel skills; experience with database languages (Snowflake, MySQL, etc.), data visualization platforms (Power BI, etc.) preferred
• P&L management experience and/or working knowledge of budgets and budgeting/forecasting process
• Education
• Bachelor’s degree required;
  Advanced degree preferred, preferably in Business Administration, Information Technology, or related field
• Technology/System(s)
• Salesforce
• Microsoft Suite
• Power BI
• Skills
• Passion for and commitment to USGBC and GBCI mission
• Strong sense of personal responsibility and accountability for delivering high quality work
• Excellent judgment, analytical thinking, and problem-solving skills
• Detail-oriented and able to prioritize
• Excellent written and verbal communication skills
• Strong interpersonal and customer service skills
• Certifications
• LEED Green Associate credential required at time of hire or within one year of start date
• LEED AP with specialty preferred
• Language
• English; bilingual a plus

Salary

Final compensation and benefits will be confirmed at the time of offer and may vary based on factors such as internal equity, relevant experience, qualifications, and employment status. Salary negotiations will not extend beyond the top of the internal salary range.

Benefits

• Competitive compensation
• 401(k) with employer matching
• Professional development reimbursement
• Healthcare plan through Cigna (medical, dental, vision, prescription). USGBC covers 100% of premiums and an HRA; deductible apply unless covered by HRA
• Generous paid time off (12 paid holidays, 9 paid personal sick days, 2–3 weeks PTO based on level) plus operations closed for a full week between…