Product Manager

Product Manager – Bitfocus

At Bitfocus, we are building solutions that help end homelessness and transform communities. As a mission‑driven team, we live by our core values—lead with care, innovate with insider knowledge, and celebrate the power of community in everything we do. We take pride in our work, support one another, and embrace smart risks that drive meaningful impact. Work should be purposeful and enjoyable, and everyone at Bitfocus plays a role in creating an 11‑star experience for our customers.

If you are passionate about using your skills to make a difference, we would love to have you on the team.

We are seeking a highly motivated and experienced Product Manager to join our Product team
. The successful candidate will be responsible for developing and enhancing solutions that support homelessness response systems and human services organizations. The role requires expertise in solutions analysis, technical writing, and user experience to deliver high‑impact product improvements. The Product Manager will work independently on complex problems, collaborate with senior stakeholders, and ensure the effective execution of product initiatives.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.

THIS IS A FULLY REMOTE, FULL‑TIME POSITION – SUCCESSFUL CANDIDATES WILL BE REQUIRED TO WORK FROM HOME.

• Annual targeted total compensation range: $64,000–$125,000 (includes variable compensation bonus eligibility)

• Private & Secure Workspace
  • Dedicated space:
    You must have a private, quiet, and secure room that is free from distractions, background noise.
• Internet Connection & Equipment
  • Reliable Provider:
    Your internet connection must be high‑speed and reliable (e.g., Cable, DSL, or Fiber Optic).
  • Minimum Performance Standards:
    Wired connection must meet or exceed the following speed and latency requirements (you can run a speed test here):
    • Download Speed: 50 Mbps
    • Upload Speed: 20 Mbps
    • Latency (Ping): 50 ms or less

The Product team at Bitfocus is responsible for defining, developing, and bringing our software products to market. Our team is cross‑functional and involves close collaboration with various teams, including Engineering, Marketing, Business Development, Professional Services, Community Administration, Customer Success, and others.

• Define, prioritize, and execute product enhancements based on user needs, market trends, and system capabilities.
• Conduct user research, analyze feedback, and leverage data insights to drive decision‑making.
• Work cross‑functionally with engineering and stakeholders to translate requirements into actionable product features.
• Analyze business processes, draft detailed requirements, and support solution design for operational improvements.
• Design and refine user workflows, wireframes, and prototypes with a user‑centered approach.
• Conduct usability testing, user interviews, and feedback sessions to ensure intuitive design.
• Develop clear, structured software requirements, technical specifications, and process documentation.
• Create visual aids such as flowcharts and basic UML diagrams to improve stakeholder understanding.
• Engage with internal and external stakeholders, including senior personnel, to align product vision and priorities.
• Facilitate discussions on complex topics, adjusting messaging based on audience expertise.
• Proactively seek feedback and incorporate insights to enhance product effectiveness.
• Independently manage multiple tasks, deadlines, and priorities in a fast‑paced environment.
• Troubleshoot issues, identify solutions, and deliver high‑quality results with minimal oversight.
• Utilize Jira, Confluence, Figma, and other tools effectively for project tracking, documentation, and design.

• Approximately 3 years of experience in product management, business analysis, or a related role.
• Experience working with social services software, particularly Clarity Human Services or similar HMIS platforms.
• Strong understanding of…