Customer Success Operations Assistant

Overview

Join Growth Assistant as Customer Success Operations Assistant
! We’re hiring a Customer Success Operations Assistant to support a growing Customer Success team by keeping workflows organized, data accurate, and day-to-day operations running smoothly. Reporting to the Head of Customer Success, this role plays a key part in supporting team growth and operational efficiency.

Salary Range: PHP 80,000 - 90,000 per month

Note:

Rate/Salary will depend on your current competencies matched to the position’s job description and requirements based on the assessment results.

• Work Set-up:
  Permanent Work From Home
• Bonuses:
  • Attendance Bonus of $ 25 for every monthly perfect attendance
  • Performance Bonus
  • Anniversary Bonus of PHP 5,000 for your 1st year in service and PHP 10,000 for 2 to 3 years in service
  • Referral Bonus of $ 300 for every successful referral
• Holiday Paid Time Off (PTO) for 7 days in a year
• Paid Time Offs (PTO) for 6 days in a year
• Healthcare Plan

• Data Entry & Record Maintenance
  • Enter and update information across Hub Spot, Vitally, Google Sheets, and internal trackers.
  • Maintain templates, checklists, and documentation; ensure all materials remain accurate and current.
  • Mark tasks complete, update task statuses, and manage recurring workflow items for the CS team.
  • Complete customer cancellation records as part of the audit process (~10-20 records daily once ramped).
  • Perform data prep work for larger organizational initiatives and reporting needs.
• Candidate Management (Hiring Support)
  • Coordinate with an external recruiter to progress candidates through interview stages.
  • Manage internal referral candidates end-to-end, including communication, scheduling, and status updates via Greenhouse ATS.
  • Communicate with candidates professionally and promptly across email and Slack.
  • Coordinate interview scheduling, candidate follow-ups, and status updates.
  • Ensure a clean, positive, and efficient candidate experience aligned with Numa’s brand voice.
• Calendar & Task Management
  • Assist with scheduling internal or candidate meetings.
  • Prepare the CS team’s daily workflow by ensuring key tasks, reports, and checklists are ready at the start of the day.
• Operational Support for Customer Success
  • Support the CS managers by tracking delegated tasks and following through to completion.
  • Flag blockers, issues, or delays proactively, with clear and concise communication.
  • Maintain organized records within CRMs and operational systems to support customer success workflows.

• Strong written and verbal English communication; able to interface with candidates and internal teams professionally.
• Ability to take initiative and work proactively.
• Strong ownership and accountability, with an ability to follow through on tasks, taking responsibility for accuracy and escalating risks early.
• Ability to learn new tools quickly (e.g., Vitally, internal platforms).
• Highly organized, detail-oriented, and reliable with administrative workflows.
• Strong written and verbal communication skills.
• Comfortable executing repetitive, process-driven tasks with consistency and accuracy.
• Experience with:
  • Email & Slack
  • Hub Spot CRM or comparable CRM experience (ex. Salesforce)
  • Google Workspace (Docs, Sheets, Drive)

• Experience optimizing templates, documentation, or operational workflows.
• Prior experience supporting Customer Success teams.
• Experience in SaaS, automotive, or communications platform environments.
• Background in recruiting coordination or candidate management.
• Experience with additional CRMs or workflow tools.

If you re ready to take on a high-impact operations role in a fast-paced environment, apply today!