Product Manager, Clinical Communication and Collaboration - US Remote

Product Manager, Clinical Communication and Collaboration - US Remote

Join to apply for the Product Manager, Clinical Communication and Collaboration - US Remote role at Perfect Serve

Perfect Serve offers Best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow! Perfect Serve’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting;

advancing patient care and clinical workflows. By joining Perfect Serve, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re‑admissions, and bring joy back to caregivers.

We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the Perfect Serve family every day.

• A Strategic Visionary
  : responsible for the overall product strategy and vision for a single product vertical. You focus on the “why” behind the product, ensuring it aligns with business goals and market needs.
• Market and Customer Focused
  : conducting market research, identifying user needs, and defining the product’s target audience. You often engage with prospects and customers directly. You are the voice of the customer and the market.
• Owner of the Product Roadmap
  : creating and maintaining the product roadmap, outlining planned initiatives over time.
• A Cross-Functional Leader
  : working closely with various departments (marketing, sales, support) to ensure the product meets business objectives and customer expectations.

• Provide vision and direction of the product from a patient and user-centered perspective to internal and external stakeholders.
• Assess new initiatives for strategic, product, and market fit, return on investment, and RICE priority. This includes developing a business case, documenting product requirements, conducting user interviews, reviewing application metrics, and surveying customers to collect supporting evidence.
• Refine initiatives for estimation by the development team collaboratively with UX designers, and architects.
• Set the next quarter’s priorities, respond to changes in customer needs, and identify dependencies collaboratively with the senior leadership team (SLT) and single technology owners (STOs).
• Plan, communicate, and maintain a 3-year customer facing roadmap, working cross functionally with various departments.
• Quarterly plan the next program increment (PI) partnered with Perfect Serve’s engineering team.
• Establish, maintain, and report on product, product management, and roadmap delivery KPIs.
• Consult with Product Owners on customer release notes.
• Consult with the sales and success organizations as product experts, including joining strategic meetings, supporting the RFP process, and updating competitor battle cards.

• Bachelor’s degree or equivalent work experience in a related field.
• At least 3+ years (or 5+ years for Senior PM) leading end-to-end product management on both SaaS and mobile platforms.
• Experience in process improvement. Iterating and advancing Agile maturity, defining customer discovery process and post‑launch/go‑to‑market planning.
• The ability to communicate effectively with technical and non‑technical teams.
• Strong orientation toward data and evidence. Willingness to question the status quo.
• Demonstrates experience balancing conflicting priorities and making decisions despite ambiguity.
• Ability to collaborate, lead through influence without authority, and foster teamwork (ideally in a remote‑work environment).
• Proficient in capacity management and/or project management.
• Effective in technical or formal writing for varying audiences and levels of technical expertise.