Provider Success Manager

Overview

This role is for builders. As a Provider Success Manager, you’ll recruit, activate, and coach small business owners, helping them succeed while strengthening the marketplace. If you’re proactive, organized, and thrive in fast-moving environments, we want to meet you.

The Provider Success Manager is responsible for recruiting, onboarding, and supporting Moving Help service providers (“Moving Helpers”) to ensure a strong, reliable marketplace. This role focuses on activating providers in high-demand markets, educating them on platform rules and expectations, and helping them succeed long-term.

You’ll work closely with independent business owners, guiding them through onboarding, answering questions, and coaching them on best practices that lead to more bookings and better customer experiences.

• Identify geographical areas that lack sufficient coverage of service providers within the assigned region.
• Increase the number of applications received and ensure an expedient activation process.
• Plan and execute actions and/or communications with leads, U-Haul executives, and Team Members with accuracy, dependability, and consistency. Travel may be required.
• Position is based in our home office in Phoenix, Arizona.
• Recruit Moving Helper service providers in markets where coverage is needed.
• Guide providers through the application, onboarding, and activation process.
• Educate providers on marketplace rules, policies, and performance expectations.
• Train providers on how to succeed on the platform (availability, communication, reviews, cancellations).
• Monitor provider performance and offer coaching to improve results.
• Partner with internal teams to maintain marketplace quality and reliability.

• Background in sales or recruitment is a plus.
• Previous Moving Industry experience preferred, but not required.
• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent leadership and decision-making skills.
• Ability to multitask and work efficiently under pressure.
• Strong analytical and problem-solving skills.
• Capable of remote training and mentoring people from different backgrounds using phone, email, or other tools.
• Highly organized and detail-oriented.
• Tech-savvy and comfortable navigating multiple software platforms, with confidence learning new programs and internal tools.

Location
:
Phoenix, AZ, in-office

Pay
:
Salary, $45,000-$50,000 based on qualifications with bonus opportunities

Schedule
:
Mon-Fri