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Data-Driven Business Analyst: Reliability & CX Impact

Remote / Online - Candidates ideally in
Stamford, Fairfield County, Connecticut, 06925, USA
Listing for: Spectrum
Remote/Work from Home position
Listed on 2026-01-27
Job specializations:
  • Business
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 125000 - 150000 USD Yearly USD 125000.00 150000.00 YEAR
Job Description & How to Apply Below
A communications company is seeking a Business Analyst to join their Customer Service Reliability team. The candidate will analyze customer service reliability data and make actionable recommendations to improve service quality and the customer experience. Applicants should have at least two years of related experience and a Bachelor's in a relevant field. Proficiency in Excel and PowerPoint is essential. This role supports a hybrid work schedule, promoting both in-office collaboration and flexible remote work.
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