Customer Success Director | Remote

Overview

Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Hirevue’s end-to-end platform features video interviewing, assessments and conversational AI, powering ethical AI-driven hiring for customers around the globe.

Job Description At Hirevue, Customer Success Directors are the champions of our customers and the drivers of real business impact. In this role, you’ll own relationships with some of our most important clients, helping them get the most value from Hirevue while shaping how they hire, grow, and succeed. This is a great role for someone who loves building partnerships, solving problems, and turning strategy into action.

You’ll work closely with customer leaders, internal teams, and product partners to make sure every account is on a clear path to success.

• Own a portfolio of strategic and enterprise customers, where you will be accountable for retention, expansion, adoption, and long-term value realization
• Proactively identify risk, opportunity, and whitespace, translating insights into actionable success plans
• Act as a trusted advisor to senior customer leaders (VP, SVP, C-suite), guiding them through hiring transformation, talent acquisition strategy, and digital adoption
• Facilitate high-impact executive business reviews, roadmap discussions, and value alignment conversations
• Partner tightly with Sales and Renewals to drive expansion strategy, renewal outcomes, and commercial success across your portfolio
• Translate Hirevue usage into quantifiable business outcomes such as improved time-to-hire, candidate experience, quality of hire, and recruiter productivity
• Orchestrate internal cross-functional teams (Product, Support, Marketing, Sales) to deliver seamless customer experiences

• 5+ years of experience in Customer Success, Consulting, Account Management, or Enterprise SaaS, with 3+ years supporting large, complex, enterprise customers
• Proven ability to operate as a trusted advisor to senior executives (VP–C-suite), influencing business strategy, adoption, and change across complex organizations
• Deep experience navigating matrixed, global enterprises with multiple stakeholders and competing priorities
• Strong track record of driving measurable customer outcomes including product adoption, retention, expansion, and customer health
• Comfortable owning both the customer relationship and the commercial outcome
• Exceptional skills in prioritization, program management, and stakeholder communication across a large portfolio
• Highly self-directed with the ability to identify risk, create action plans, and execute without heavy oversight
• Experience working with Fortune 500 companies strongly preferred; background in HR Tech, Talent, Recruiting, or Workforce Transformation highly desirable; exposure to change management, digital transformation, or enterprise transformation initiatives a major advantage
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Why Hirevue

This role gives you the chance to make a real impact — on customers, on our product, and on the way people find and grow their careers. You’ll be part of a fast-moving, supportive team that values curiosity, ownership, and results.

All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are:
Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go.

This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions, where they can attend virtual video meetings.

Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy. Hire Vue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. Hire Vue can manage only the work-related aspects of the device, ensuring privacy for personal data.

Medical, dental and vision insurance | 401(k) with employer match up to 4% | Unlimited Paid Time Off

for more information on US Benefits

Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. Hire Vue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

All your information will be kept confidential according to EEO guidelines.

Hirevue is NOT currently hiring in: AK, IA, ME, MS, NM or WV.

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