Implementation Coordinator

Fin Query stands at the forefront of accounting automation, driven by a deep specialty in contract-driven accounting. Our AI-enabled platform transforms how controllers and finance teams operate, seamlessly managing and accounting for the complex financial contracts—like leases, prepaids, and accruals—that are the backbone of modern business. We are not just a software provider; we are the unified subledger that eliminates time-intensive, error-prone technical accounting workflows, ensuring financial reports are accurate and empowering our customers to focus on strategic, high-value tasks.

Fin Query is the global leader in lease accounting (as recognized on ) and serve more than 8,500 customers worldwide. Our growth trajectory has been consistently validated by the Inc 5000, which has recognized us as one of the fastest-growing private companies for five consecutive years.

Solve the Problems That Matter Most

We are looking for an Implementation Coordinator to join our Professional Services team. This role is responsible for getting clients onboarded and adopting the Fin Query application after the purchase order is signed. Implementation Coordinators will walk clients through Fin Query’s on-boarding process, ensure that the project timeline is adhered to, and be a focal point for information flowing to and from the client.

As the point of contact during on-boarding, this role is critical in ensuring that clients have a great first impression of our application and can start utilizing it as quickly as possible.

• Manage customer-facing project services
• Coordinate with Sales, Professional Services and Customer Solutions to onboard multiple clients simultaneously accurately and efficiently
• Engage with Engineering to resolve issues that arise in implementation and communicate product updates to the client
• Initiate, plan and design project timelines based on client specifics and the availability of internal resources
• Comply with department standards in accordance with SOC regulations, especially as it relates to confidential document management
• Support development of business cases with the customer team, including solutions estimates
• Communicate project status and milestones to the client in a consistent and effective manner
• Manage customer relationships as well as the project team and internal experts
• Coordinate with Professional Services team to input client data into the application and train clients on how to use the software
• Use Salesforce and Monday to track project milestones and client interactions
• Provides customer focused interaction ensuring timely response and effective follow-up on client and/or internal requests and/or issues.
• Ensure client satisfaction and product/service adoption
• Conduct all business in accordance with Fin Query policies and procedures
• All other duties as assigned

• Strong written and verbal communication skills
• Must have strong organizational skills and be detail oriented.
• Project management experience preferred
• Developing experience with Salesforce, MS Office, and G-Suite
• Demonstrated customer service skills

• 1-2 years of client facing experience preferred
• 1-2 years of experience of working with a high growth or SaaS company
• 4-year college degree or equivalent experience

$52,631 - $81,462 a year

The base pay range for this position is $52,.
Please note
:
The final salary for this position will be determined in Fin Query’s sole discretion consistent with applicable law, and based on a variety of factors, including, but not limited to, the applicant’s skills, qualifications for the role, job-related knowledge, work experience, and Fin Query’s business and other operational considerations.

Annual employee development program stipend of $2,000 for each employee

Mentorship program (available immediately)

Sabbatical program (4 weeks after 5 years of service)

Advancement opportunities based on results, not politics

401(k) plan with employer matching

Signing stipend for a work-from-home setup

Great health benefits with multiple plan option

Flexibl…