Restoration Estimate Documentation Specialist

Benefits

• Bonus based on performance
• Dental insurance
• Health insurance
• Home office stipend
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

SERVPRO of East Lakewood is seeking an experienced Restoration Estimate & Documentation Specialist to play a critical role in the accuracy, compliance, and optimization of our restoration estimates. This position is ideal for a detail-driven professional with advanced Xactimate knowledge who can analyze, refine, and strengthen estimates while ensuring all supporting documentation from the field aligns with insurance requirements.

The Restoration Estimate and Documentation Specialist is responsible for reviewing, revising, and optimizing restoration estimates to ensure proper billing, maximum allowable recovery, and full documentation compliance. This role serves as a quality control and revenue protection function, working closely with project managers, field teams, and insurance representatives.

• Review and revise Xactimate estimates for accuracy, completeness, and optimization prior to submission
• Ensure all line items are fully supported by field documentation, photos, notes, moisture readings, and reports
• Identify missed scope, under priced items, or inconsistencies and make necessary revisions
• Cross-reference job documentation with estimates to meet carrier guidelines and audit standards
• Improve estimate narratives and supporting explanations to reduce delays and rejections
• Communicate with project managers and field staff to clarify scope and documentation gaps
• Maintain organized, compliant job files ready for carrier review or audit
• Support billing accuracy and timely collections by strengthening estimate submissions
• Assist in standardizing estimating and documentation best practices across the office

• Advanced Xactimate experience required
• Strong understanding of insurance estimating, restoration scope, and carrier expectations
• High-level administrative and organizational skills
• Exceptional attention to detail and analytical ability
• Strong written and verbal communication skills
• Ability to manage multiple estimates and deadlines in a fast-paced environment
• Proven ability to work independently and under pressure

• Prior experience in the restoration or insurance claims industry
• Familiarity with mitigation, contents, and reconstruction estimating
• Experience reviewing or auditing estimates for compliance and billing accuracy

• Detail-oriented and process-driven
• Confident working with estimators, adjusters, and field teams
• Proactive problem-solver with strong follow-through
• Professional, reliable, and accountable

This is a remote position.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.