DB Client Manager II- Virtual

Defined Benefits Client Success Manager II
- Virtual US

Come make a difference and consider this unique opportunity to step into a rewarding career.

Are you a detail-oriented individual with an interest in evaluating processes and performance?

The DB Client Manager II (DB CMII) is responsible for overseeing daily operational performance for assigned client(s). They manage operations teams to provide quality administrative services and collaborate with support areas such as technology and customer care. Additionally, the DB CM serves as the primary contact for clients regarding daily service delivery. They will also assist the Senior Client Manager/Client Leader in delivering top-notch solutions.

• Utilizing expert knowledge of DB to interpret complex client requirements.
• Addressing questions related to unique situations, participant inquiries, client escalations and requirements.
• Driving stable and consistent delivery from internal and external partners. Also using data to influence standardization and process innovation.
• Managing ad hoc client projects such as spins, freezes and acquisitions.
• Validating, managing and communicating iCAT results with clients
• Working closely with the Oversight & Excellence team to identify opportunities for reducing demand and improving efficiency. This will ultimately lower total costs. Additionally, focus on improving delivery quality.
• Communicating regularly with day-to-day client contact on delivery and projects.
• Acting as point of contact to groups such as Customer Care and Shared Services for client specific items.

• 3+ years working within the Defined Benefits Administration industry.
• Have effective communication and influencing skills on domain and technical matters, internally and externally.
• Possess analytical abilities and attention to detail when working with complex data.
• Have a solutions-oriented focus and ability to report data to stakeholders and manage multiple tasks simultaneously.
• Have advanced management and organizational skills with ability to adapt to change.

Alight requires all virtual interviews to be conducted on video.

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.

You will be notified during the hiring process which checks are required by the position.

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry,…