Senior Client Success Manager, Lakes Region Ann Arbor, Michigan - Remote

Our team is a dedicated, passionate group of people. We’re focused on improving access to government — for everyone. Every employee’s talent and enthusiasm helps us achieve our ambitious mission.

We want to make government interactions simple for residents, and we want to be the best partner our clients have ever worked with. Our work removes barriers and reduces complications, making life easier for residents and government agencies.

Pay It team members truly stand out — both for their professional talent and for their empathy. Our culture is one of a kind, and each team member helps make our success a little sweeter. We learn together, support each other, and grow together.

We value teamwork, curiosity, and new ideas. We invite every team member to bring their full self to work. Our culture is hands‑on so employees gain new skills and get broad exposure across the business. Working at Pay It is an opportunity for real professional growth and career‑defining work.

DEI isn’t just an acronym to us. Pay It acknowledges, embraces, and supports folks of all sexual, gender, (dis) ability, religious, racial, and socioeconomic backgrounds. It makes our company culture, our products, and our world better.

Need to pick up your child from school, take your pup to the vet, or go to the doctor? Pay It hours are flexible so you can take care of whatever life throws  care about the quality of your work, not micromanaging the exact times you’re working.

Whether you want to take a vacation, need a mental health day, or are out sick, it all falls under our flexible PTO policy. We work hard and play hard at Pay It, and we encourage all of our employees to take time to recharge as they see fit.

We’ve got you covered. From 100% employer‑paid medical insurance to paid plans, you can select what’s best for your situation. We also pay 100% of dental, vision, and short‑ and long‑term disability insurance for yourself and your family.

We hire the best and we compensate accordingly. And we’re transparent about the salary range during the hiring process, so you’re never left wondering.

Your future is important to us. Our employees can join our 401(k) program — with a company match.

If you enjoy working in‑office, you’ll love our space in the heart of downtown KC. We’ve got comfy common areas, stocked fridges, and private meeting rooms. Being at the office isn’t required, but we love seeing our team members in person.

From client success to engineering to finance, the Pay It team is transforming Gov Tech and making the lives of everyday people easier.

Pay It is a fast‑growing Gov Tech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. Our easy‑to‑implement platform consolidates government services and payments into one connected experience and enables our clients to drive resident trust, collect revenue quickly, and redeploy their staff to more important challenges.

This innovative approach to government service delivery has garnered significant recognition in both the public and private sectors, including our inclusion in the Gov Tech 100 every year since 2017. Pay It solutions cover services including hunting and fishing licensing, DMV, courts, property tax, utilities, tolling, and more.

Our culture welcomes people who exhibit what we call “Pay It DNA”:
High integrity, drive, grit, high aptitude, and team orientation. We are collaborative and passionate about the work we do to improve the lives of our government clients and the end users they serve. We have ambitious scaling goals, and we look for team members who are ready to roll up their sleeves, solve problems, and find new opportunities to win with our clients.

And we have a lot of fun together.

What You’ll Be Doing:

At Pay It, we’re on a mission to…