Customer Success Partner

Employer Industry: Software Solutions for Food & Beverage and Restaurant Industries

• Base salary range: $42,000–$45,000, commensurate with experience
• Quarterly performance‑based incentives tied to portfolio retention and revenue health
• Opportunity for career advancement and growth within the organization
• Work remotely with a flexible schedule
• Collaborate with a supportive and innovative team
• Chance to make a meaningful impact on customer success and business outcomes

• Serve as the primary relationship owner for a defined portfolio of active merchants, ensuring retention, satisfaction, and portfolio health
• Conduct regular account reviews and proactive outreach to identify opportunities for improvement, engagement, or revenue expansion
• Analyze portfolio performance and merchant trends to anticipate risks and collaborate with internal teams to address issues
• Guide merchants through best practices for software adoption and feature utilization to improve business outcomes
• Maintain accurate account records and activity tracking in Salesforce and related systems

• 2+ years of experience in SaaS, Customer Success, Account Management, or a similar customer‑facing role
• Experience in the food, beverage, or restaurant industry and/or payments or embedded finance is a significant asset
• Strong analytical and relationship management skills with a proactive, problem‑solving mindset
• Proficient with Salesforce, Google Workspace, and Microsoft Office Suite
• Excellent written and verbal communication skills, adaptable to varied audiences

• Experience in a remote work environment
• Familiarity with industry trade shows or customer webinars
• Ability to manage multiple priorities effectively
• Knowledge of payment processing optimization

#Software Solutions #Customer Success #Remote Work #Food And Beverage Industry  #Career Growth

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.