Customer Success Account Manager - Remote

Customer Success Account Manager - Remote

Virtual

Posted Friday, January 23, 2026 at 8:00 AM

On Trac is hiring a Customer Success Account Manager
!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast‑paced environment, and excel at problem‑solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986,
On Trac has evolved into the leading provider of same‑day and next‑day delivery services in the U.S. for premier e‑commerce and product‑supply businesses, including five of the largest retailers in the U.S.

Employment Logistics:

The Customer Success Account Manager supports new customer onboarding and ensures our newest clients receive exceptional service from day one. In this role, you’ll partner closely with the sales team to help customers meet their package commitment goals, manage day‑to‑day account needs, and assist with reporting and tasks that support overall territory performance. You’ll be a trusted point of contact during onboarding and beyond, ensuring customers have a smooth and successful experience.

Unpacking the Benefits:

We offer a comprehensive benefits package designed to support your health, financial security, and life outside of work.

• Medical, Dental, and Vision insurance; HSA and FSA options
• Life and Disability coverage (basic and voluntary)
• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
• Competitive benefits and 401(k) with company match
• Referral Bonus Program - Up to $500 per referral!
• Paid Time Off including Holiday pay
• Employee Assistance Program & a Safe and clean work environment

The Must-Haves:

• Bachelor’s Degree or equivalent experience
• 1–3 years of experience in a related field

Your Mission in Motion:

• Support daily customer operations: Assist customers with day‑to‑day needs and maintain clear, responsive communication.
• Guide customers through onboarding: Ensure new customers meet volume commitments and receive a smooth onboarding experience.
• Assist territory leadership: Provide reporting, administrative, and account‑related support to the Director of Customer Success Accounts.
• Manage ongoing account activities: Track deliverables, support contractual requirements, and maintain alignment with customer expectations.
• Represent the team externally: Participate in trade shows, conferences, and customer meetings as needed.
• Contribute to best practices: Collaborate with peers and internal teams to apply and enhance customer success and business development processes.
• Deliver business reviews: Prepare, present, and follow through on customer business reviews and updates.

Paving your way to your success:

• You demonstrate strong business and technical acumen, following processes reliably and completing work with minimal direction.
• You adapt positively to change, staying flexible and contributing to improvements within your scope.
• You communicate clearly and professionally, tailoring your message to customers, peers, and leadership.
• You deliver customer‑focused service, responding with urgency, meeting deadlines, and considering customer impact in your decisions.
• You build trust through honesty, accountability, and respect, maintaining professionalism in every interaction.

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!

OnTrac is proud to be an Equal Opportunity Employer

OnTrac is an equal‑opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.