Claims Digital Product Management Director

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.

This position is eligible to work from home anywhere in the United States

Product Strategy:

• Serves as the business unit authority and subject matter expert on all assigned products to ensure EMC has the right digital products in place long term to support corresponding value stream and business capabilities and to meet user/customer expectations.

• Creates and maintains strategic, high-level product roadmaps based on input from business owners and appropriate stakeholders.

• Facilitates critical conversations to drive the prioritization process and resource alignment.

• Researches insurance industry trends, technology advancements, and competitor actions in the digital product space to inform product strategies and vision.

• Ensures roadmaps align across all products within the value stream and align with enterprise strategy to enable EMC to meet business goals.

• Makes adjustments to strategic vision and roadmaps as necessary.

Product Value Realization:

• Serves as the steward of assigned product portfolio to ensure overall financial value of portfolio.

• Manages total cost of ownership (TCO) for assigned digital products.

• Tracks overall costs to deliver and maintain products with focus on cost containment, value maximization, and business strategy alignment.

• Creates and maintains financial benefits of the product to share with stakeholders and the enterprise.

• Partners with business areas and IT to recommend buy versus build decisions and procurement of vendor solutions.

• Monitors cost and capacity of product teams and pursues corrective action as needed.

• Manages current product life cycles and maintains market awareness of potential third-party solutions.

Product Development:

• Drives the highly complex product development effort to ensure products generate desired benefits and support value streams.

• Collaborates with Product Owners on product roadmap development and changes.

• Provides guidance to define business/customer needs and execute product roadmaps, create feature/enhancement requirements, and plan releases.

• Serves as the voice of the customer to ensure that all plans will enable EMC to ensure maximum value and alignment with the product vision and partners with customer experience team to ensure the appropriate personas are understood and incorporated within the product vision.

• Evaluates the viability and value of new ideas, proposals, initiatives, and requests.

• Incorporates and implements approved changes and ensures they are built into the product roadmap.

• Manages coordination among Product Owners to align deliverables of product teams and supports interaction with other business and support areas.

• Supports Product Owners and product teams in executing their responsibilities.

• Establishes and measures KPIs and/or OKRs and monitors business outcomes to confirm expected benefits realization and takes corrective action as needed.

• Partners with Strategic Analytics and Business Process Management to document, design, and implement underlying process improvements to products.

Cross-Functional Leadership:

• Collaborates with leadership and other stakeholders to ensure coordination among all product teams that support common value streams and business capabilities.

• Serves as a product leader in corporate initiatives and large-scale programs that impact assigned digital products.

• Coordinates cross-functional IT program activities and works with corresponding steering committees.

• Leverages common solutions across product teams and drives digital product management strategy.

Team Management:

• Builds culture and develops team members while overseeing team.

• Collaborates with team members to establish performance goals and monitors status, conducts performance reviews, and provides coaching.

• Interviews, hires, and recommends salary adjustments for team members.

• Resolves disciplinary issues, reviews results,…