Vendor Management Representative - Western Region U.S Remote

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close‑knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

MVTRAC and Secure Collateral Management are full‑service recovery operations, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it.

NOTE:
This position is remote in the Western Region of US

Evaluates, analyzes, and develops business processes and methodologies to implement and enhance cost‑effective standard operating procedures. Audits existing procedures for effectiveness and compliance. Investigates and develops solutions to operational business needs. Ensures business operations support the strategic plan.

We are looking for a dedicated, focused, professional and dynamic individual to become a vital part of the Vendor Management Team at MVTRAC & SCM. You will play a pivotal role in managing relationships with Repossession Agents in the western Region which includes the following States:
Alaska, Arizona, California, Colorado, Hawaii, Idaho, Kansas, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington and Wyoming.

Support the Agent management processes of onboarding new Agents, post repossession and agent compliance.

• Vendor Relationship Management: Identify, evaluate, and onboard new repossession agents based on predefined criteria and business needs. Develop and maintain strong, collaborative relationships with vendors, ensuring clear communication channels and alignment with company goals. Conduct regular performance reviews and audits to assess vendor performance against key performance indicators (KPIs) and service level agreements (SLAs).
• Operational Oversight: Coordinate repossession activities when needed to ensure timely and compliant vehicle recovery. Monitor and manage repossession assignments, ensuring proper documentation and adherence to legal and industry regulations. Implement process improvements to enhance efficiency and reduce risk in repossession operations.
• Quality Assurance: Establish and enforce quality standards for repossession procedures and vendor performance. Conduct quality checks and audits to ensure compliance with regulatory requirements and internal policies.
• Data Analysis and Reporting: Perform cost and benefit analysis. Gather, analyze, and interpret data related to repossession activities and vendor performance. Generate reports and insights to drive decision‑making and identify areas for improvement.
• Compliance and Legal Adherence: Stay abreast of legal and regulatory changes in the automotive repossession industry. Ensure vendor compliance with all relevant laws, regulations, and industry best practices.

• Strong understanding of repossession processes, legal requirements, and compliance standards.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mindset with proficiency in data analysis and reporting tools.
• Ability to work under pressure, manage multiple priorities, and drive results.
• Experience with collateral repossession.
• Collections, asset recovery, and repossession experience would be beneficial.
• High level of experience using G‑Suite, MS Office, and related applications.

• Willingness to travel up to 25%
• Proficiency in relevant software and tools for tracking and managing vendor relationships such as Recovery Database Network (RDN), Recovery Connect, and RISC.

Target Base Salary Range: $60,00- - $75,000

USD

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock…