Manager Operations Real Estate Services Transformation - Remote

Overview

The Data Analytics Operations Manager will report to the Vice President of National Operations for Anywhere Integrated Services. The role is to work relentlessly to make things “better, faster, simpler” by having a detailed understanding of business processes combined with the ability to scientifically measure productivity and creatively generate improvement ideas through methods including technology, simple process changes, and functional structure changes (e.g. consolidation or specialization).

The Data Analytics Operations Manager is responsible for creating the business case for change, including any potential investment required, and can translate process efficiency drivers into quantified expense savings. This role must function as a team player, building relationships and credibility across a broad spectrum of stakeholders including business leaders in the field and their teams, leaders and individual contributors in the National Operations Center, Finance, and IT departments.

Responsibilities:

• Enhance drivers-based staffing model that rolls individual tasks and work intensity up to an overall FTE need. Maintain this model and use it when sizing initiatives to reflect the expected increase in productivity, incorporating the headcount savings and ensuring the benefit is captured.

• Partner with finance to develop cost accounting frameworks to enable a consistent form of activity-based costing in order to accurately setup billing and/or cost allocation to consumers of the National Operations Center’s services.

• Build upon the existing work to standardize processes and procedures nationally to the maximum extent possible, collaborating with brands in the field to build buy in.

• Work with business leaders to identify opportunities for improved efficiencies through automation, data integrations, process changes and organizational re-alignments.

• Partner extensively with IT for system changes and enhancements and assist in the development of requirements and managing the execution.

• Develop and/or enhance measurement systems for metrics that can be used to improve management visibility and insight into operational performance.

• Design and implement satisfaction measures for internal (and possibly external) customers.

• Education:
  
  Technical degree in engineering or other science related field.

• Ability to think strategically by identifying where the leverage is in a business problem and finding creative ways to solve it.

• Ability to query data (e.g. SQL, SAS) is a requirement.

• Must be able to build decision frameworks using data and translate to financials- cost and revenue.

• Influence & communication: can tell a story with data, is able to sell ideas based on ‘what’s in it for you.’

• Ability to conceptualize, size, sell and execute the most impactful initiatives to reduce cost, increase revenue, or improve the customer experience.

• At least 3 years’ experience in a process and/or analytics discipline (financial services or manufacturing preferred).

Anywhere Integrated Services is a driving force in the title and settlement services industry. Anywhere Integrated Services is national in scope, but each of its companies are locally staffed, with a wealth of experience in settlement services. We operate in 49 states as well as the District of Columbia, and provide closing services in all 50. Anywhere Integrated Services is a subsidiary of Anywhere Real Estate.

Anywhere Real Estate is a publicly traded company and a global provider of real estate services. It franchises and owns several of the industry's leading real estate brands and brokerages.

Anywhere Integrated Services’ Family of Companies operate more than 40 distinct company and brand names throughout the United States such as Title One (), Sunbelt Title (FL), Equity Title (CA), Texas American Title Company (TX), Market Street Settlement Group (NH/ME), Mid-Atlantic Settlement (MD), Burnet Title (MN / IL / WI) and U.S. Title (MO).

Anywhere Real Estate Inc. (http://(Use the "Apply for this Job" box below).) (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens®…