Client Partner

Client Partner

Join the Professional Services team at Kinaxis as a Client Partner. In this role you will structure and sell the services required to successfully deploy Kinaxis Maestro (formerly Rapid Response) and associated services within North America. You will act as a trusted advisor, helping customers solve complex supply‑chain challenges and ensuring an optimal delivery plan.

Kinaxis started in 1984 as a small engineering team in Ottawa, Canada. Today we are a global organization with over 2,000 employees and 40,000+ users in more than 100 countries, providing end‑to‑end supply‑chain management solutions that drive operational excellence for Fortune 500 brands such as Ford, Unilever, and P&G.

This is a remote position. You can work from home anywhere in the United States.

As a Client Partner you will leverage your knowledge of Maestro, your commercial acumen, and your experience in the supply‑chain space to act as a trusted advisor, identify and promote Kinaxis solutions, and ensure an optimal delivery plan for clients.

• Identify sales and services opportunities for an assigned book of business and manage ongoing engagements throughout the services‑sale lifecycle.
• Present deployment methodology and make recommendations on phased approaches to deployments.
• Develop strategic account plans to meet assigned revenue targets.
• Partner with the internal Sales team to identify and close new business opportunities.
• Develop comprehensive SOWs, including communication of required cost, time, and resources.
• Lead discovery workshops to understand client business issues and develop a design direction.
• Build productive partnerships with internal stakeholders across Professional Services, Product Management, Support Services, and Sales.
• Help establish referenceable clients for Kinaxis.
• Build and maintain relationships with partner organizations engaged in the sales or deployment of Kinaxis solutions.
• Act as the deployment trusted advisor for customers and partners.

• Bachelor’s degree in computer science, process engineering, business, supply‑chain management, or a related field.
• Minimum 7 years of industry experience in large‑scale, complex implementations in software consulting services, including hands‑on SOW development.
• Minimum 5 years of professional services sales experience with new customers.
• A background in consulting.
• Excellent communication skills, able to gain trust quickly with all customer levels up to C‑suite.
• Proven negotiation skills with a track record of meeting or exceeding revenue targets.
• Dynamic and critical thinker who balances deployment intricacies with strategic project views.
• Ability to travel 30‑60% domestically and occasional international travel.
• Kinaxis Maestro/Rapid Response certification (Contributor, Author, or Admin) is an asset.

• Flexible vacation and Kinaxis Days (company‑wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well‑being programs
• Regularly scheduled virtual fitness classes
• Mentorship, training, and career development programs
• Recognition programs and referral rewards
• Hackathons

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at re
.