Implementation Specialist

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Doc Network, through the Camp Doc and School Doc platforms, provides innovative health and safety solutions to a diverse group of organizations, including day and residential camps, YMCAs, JCCs, Girl Scouts, Boy Scouts, parks and recreation facilities, colleges and universities, and K‑12 public, private, and charter schools.

Our suite of products integrates seamlessly to help ensure the health and safety of the participants for the organizations we serve. Headquartered in Ann Arbor, MI, our team is dedicated to our core value of "honest work" where our customers, our company, and our community win together. Delivering beyond expectations and an open posture toward growth enables our company and team to excel, while our social outings, team lunches, and a culture of fun and collaboration help us bring our best selves to the challenges ahead.

Our full‑time team members enjoy a range of insurance benefits (Medical, Dental, Vision, Life, & Pet) and additional perks such as Flex PTO, 401(k) with company match, Remote Work options, Flex Schedules, Professional Development and Wellness Budgets, Volunteer Time Off, and much more.

Title: Implementation Specialist

Status: Full‑Time

Location: Ann Arbor, MI (Hybrid)

Starting Pay Range: $50–60k + up to $6,500 bonus potential

• Work collaboratively with your Client Success Manager and Lead to support a portfolio of 120+ accounts.
• Manage the annual account review process, ensuring timely and accurate configuration.
• Interpret information supplied by clients to design customized solutions that support their administrative needs and enhance user experience.
• Guide clients through the setup and review process with clear communication and virtual support.
• Build meaningful connections with clients by communicating proactively throughout the review process with clarity and kindness.
• Configure and implement client accounts within our application based on their business needs and usage patterns.
• Become a subject‑matter expert on the platform's functionality, configuration options, and best practices to support optimal client setup.
• Advise clients as a trusted consultant on how to effectively design and optimize their account.
• Collaborate within your pod and internal teams to find solutions that drive retention and growth.
• Collect and share client feedback to inform strategic and continuous product improvements.
• Foster a collaborative and inclusive work environment that supports teamwork and innovation.
• Support the broader Client Experience team by flexing across Client Success, Customer Support, and Training as needed, including assisting with support emails/calls during the peak season (summer).

• Experience configuring SaaS products or working with web‑based tools that require understanding of logic‑based workflows, settings, or data structures.
• Excellent organizational and time‑management skills. Proven ability to manage multiple client projects simultaneously and meet competing deadlines.
• Strong communication and consultative skills.
• Experience in an implementation, consulting, or account management role preferred.
• Proficient in MS Excel and Google Sheets.
• A problem‑solving mindset with a proactive approach to client engagement.
• Ability to maintain a high level of attention to detail while working on multiple customized accounts at once.
• Tech‑savvy with the appetite and aptitude to become an expert in our platform.
• Adaptability and comfort in fast‑paced, evolving environments.

We’re 10x recipients of SPARK's Fast Track Award. We have an office dog named Munki, who is soft and little. Our office pantry is stocked with delicious snacks. We even made our boss a Paper Plate Award that says "You’re pretty cool" and has frog stickers on it. So throw your hat in the ring – we'd love to meet you!

Doc Network is invested in creating an open environment of mindfulness, originality, and collaboration where team members can bring their whole selves to work. We are proud to partner with our diverse client base and commit to inclusive hiring practices, including standardized interview questions, bias‑recognition training, and broader recruitment initiatives to ensure that all have a place in our mission.

Excited? We can’t wait to hear from you!