Career Mentor - Cleveland, Ohio; Hybrid

Overview

Description & Requirements Maximus is hiring a Career Mentor in Cleveland, Ohio to join our Ohio Work Experience Program
. The Career Mentor will work closely with participants, guiding them through the program, tracking their progress, and assisting them as they advance toward employment success. Join Maximus and make a meaningful impact in a role where your work truly matters!

Location and Schedule

• City:
  Cleveland, OH, United States
• Working time:
  Full-time
• Hybrid
  
  Schedule:
  
  Alternating weeks in the office and at home (subject to change based on client requirements)
• Hours:
  
  Monday to Friday, 8 AM to 5 PM ET

• Competitive Compensation - Bonus opportunities based on performance.
• Comprehensive Insurance Coverage - Medical, Dental, Vision, Prescription, and partially funded HSA;
  Life insurance; discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - PTO, Holidays, sick leave, plus Short- and Long-Term Disability.
• Holistic Wellness Support - Resources for physical, emotional, and financial wellness via EAP.
• Recognition Platform - Acknowledgement of outstanding contributions.
• Tuition Reimbursement - Support for ongoing education and development.
• Employee Perks and Discounts - Additional benefits for employees.
• Maximus Wellness Program and Resources - Wellness programs and resources tailored to you.
• Professional Development Opportunities - Training programs, workshops, and conferences.

• Work with customers to access government sponsored programs and receive program services.
• Interact with program participants daily, in person or via mail.
• Educate customers on program services and eligibility requirements.
• Assist customers in multiple phases of the case management process, from enrollment through the awarding of benefits and services.
• Help customers meet and sustain program goals and maintain program services and eligibility.
• Assist customers with acquiring services that facilitate program goals.
• Follow up with customers to ensure needs are met and questions resolved.
• Serve in a lead capacity as needed to coordinate and direct the work of lower-level staff, mentor and advise them, and handle complex or escalated issues.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams, and related applications).
• Strong personal computer and general technology proficiency.
• Personable, approachable communication style that builds rapport and trust.
• Produce thorough, clear, and well-organized documentation and case notes.
• thrive in fast-paced, dynamic work environments.
• Exceptional attention to detail with a focus on accuracy and quality.

This position is hybrid and will require a quiet workspace at home for remote work.

• Reliable high-speed internet service
• Minimum 20 Mbps download / 50 Mbps for shared connectivity
• Minimum 5 Mbps upload speeds

(You can test this at )

• High school diploma or GED and 6+ years of relevant professional experience, or equivalent combination of education and experience.
• Prior case management experience, preferred
• Demonstrated ability to work with a disadvantaged population, preferred
• Experience in facilitating conversations that draw out key details and meaningful insights, preferred

#Human Services #max Priority

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximus compensation is based on various factors including location, education, training, experience, travel, market, and internal value analysis. Annual salary is just one component of Maximus' total compensation package. Other rewards may include incentives and program-specific awards. Benefits include health insurance, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and experience.

An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds where applicable.

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process. If you require assistance at any stage, please contact People Operations at .

Minimum Salary
: $17.26
Maximum Salary
: $21.58