Operations Analyst III

Location

Hybrid – Columbia, MD. In this position, you’ll be based at the Columbia office for at least three days a week, with the flexibility to work from home some days. If you have a remote location recorded in Fusion, this arrangement will continue if you are successful, provided that:

• You have a formal accommodation due to disability, medical or legal reason that enables you to work remotely
• You’re a redeployment candidate under notice of redundancy
• You were moved to a remote contract as your office was closed

We are an industry leader in corporate trust solutions. We are looking for people to join our Default and Special Services (D&SS) team. As an Operations Analyst III, you will coordinate and provide subject‑matter expertise on operational processes across all groups in D&SS. You will assist in assessing, developing, and implementing group processes and systemic enhancements.

• Partner with subject matter experts to analyze operational processes, design process mapping, and problem‑solve to identify root cause and viable solutions
• Develop side‑by‑side analysis to quantify capabilities and identify gaps between existing and proposed processes or applications
• Test the feasibility of new ideas, develop and document new processes, and re‑engineer existing functions to capture efficiencies or reduce risk
• Develop and articulate subject‑matter expertise on a variety of functions responsible for critical processes
• Work within a team to compile, analyze, and interpret data to make strategic and tactical recommendations to business managers
• Invoice Management: manage internal and external expenses; coordinate client team interaction; research and reconcile position breaks; enhance and manage multiple databases including MS Access; create systems and maintain records of the organization; interface with internal and external senior management
• Additional responsibilities: support administrative tasks to further D&SS adherence to its policy and procedures; fulfill Secretarial committee role as assigned; manage primary system of record update process and report generation; interface between D&SS, client teams and legal personnel; support innovation and business growth initiatives

Strong background in building internal, cross‑organizational and external customer relationships; ability to meet critical deadlines on complex accounts; collaboration with stakeholders to achieve client and internal business support success.

• Minimum 3 years of experience with Corporate Trust or a bachelor’s degree in lieu of direct experience
• Ability to use judgment to identify and resolve problems and to escalated as appropriate
• Strong analytical/critical thinking skills for problem resolution
• Ability to navigate multiple computer systems, applications and utilize search engine tools to locate critical information
• Experience understanding and translating legal/complex documents
• Outstanding troubleshooting and resolution skills
• Ability to partner and coordinate with other functions on projects
• Advanced Microsoft Excel proficiency and other MS Office Suite

• Typical base pay range $25–$36/hr, specific to Columbia, MD and tailored based on selected candidate’s relevant experience
• Pay is specific to the United States; for other countries, contact the talent acquisition partner for the role

We’re a global leader in financial administration with over 12,000 employees in more than 22 countries. Our culture fosters growth, inclusivity, and opportunities.

We aim to create an environment where everyone feels valued and has equal opportunities. For accommodations during recruitment visit