Director, Client Success

Employer Industry: Ticketing and Live Events

• Salary up to $215,000 plus performance-based bonus
• Equity stake in the company
• Flexible work environment, allowing for remote work or in-office days as preferred
• Unlimited PTO and up to 16 weeks of fully‑paid family leave
• Comprehensive benefits including health, vision, dental, and life insurance
• Opportunities to work with iconic sports teams and attend marquee events

• Manage and develop the US Client Success team, including direct leadership of managers and Customer Success Managers (CSMs)
• Set clear goals and drive accountability to build a high‑performance culture focused on commercial impact
• Own and manage revenue targets, client health, and adoption across the client portfolio
• Serve as a trusted partner to executives at major sports teams and venues, influencing decision‑making and growth
• Lead strategic initiatives to scale the Client Success organization with effective systems and processes

• 12+ years of experience in customer success, account management, or strategic consulting, preferably in B2B SaaS or ticketing/entertainment
• 6+ years of experience leading and developing managers and large teams
• Proven ability to drive outcomes with enterprise and C‑level stakeholders
• Strong analytical skills and comfort with performance data, P&Ls, and strategic decision‑making
• Willingness to travel approximately 25–35% for client meetings and industry events

• Familiarity with the sports or live entertainment industry
• Demonstrated success in scaling functions during periods of rapid growth
• Exceptional communication skills with the ability to influence internally and externally

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.