Supply Operations Manager - Remote​/Telecommute

Job Description

Pay Range: $90.60hr - $95.60hr

• The Operator Experiences Supply Team is a dynamic, multidisciplinary group dedicated to sourcing, onboarding, and managing the world’s best experiences.
• Our mission is to Client and cultivate outstanding experiences across the globe, partnering with remarkable tour operators, landmarks, attractions and businesses to continually elevate client’s platform.
• To continually grow our curated offerings, we proactively identify and attract new, high‑quality experience providers, guiding them through a seamless onboarding process and supporting them at every stage of their journey.
• Through strategic sourcing, relationship management, and hands‑on partnership, we ensure our hand‑picked supply of experiences remains diverse and truly unforgettable.
• The Supply Operations Lead – Experiences, drives the acquisition of scaled experiences and account management of top producing accounts in their assigned region.
• The candidate will be responsible for the overall supply health and partner‑lifecycle of operator‑led supply within your designated destinations; from sourcing the right, curated supply, to onboarding, and through to existing partner optimization and growth.
• The candidate will balance cross‑functional needs of our design, business, legal and leadership teams as you develop a strong supply marketplace.
• The candidate will be a champion for client Experiences within the industry and an external‑facing ambassador.
• This role reports to the Sr. Manager of Operator Experiences.
• This goal‑oriented, creative, industry‑expert Supply Operations Manager should be excited to jump right in and support the team in developing, growing supply segments, combining a deep understanding of the experiences and tourism industry, creative vision with business acumen.
• The candidate are energized by complexity, thrive in ambiguity and the opportunities to develop new ways forward.
• The candidate are deeply collaborative & able to work across disciplines with business, operations and design.
• Industry Awareness, Trend‑Spotting & Sourcing – Identify and source key people / experts and activities that are core to the identity and culture of the city.
• Stay updated on industry trends and source both existing and new experiences by building and contributing to city & region‑specific leads lists.
• Find, source & develop ‘off‑the‑beaten‑path’ leads that serve client’s Experiences vision.
• Sales Operations – Support the Operator Experiences Supply Team to acquire both existing and co‑created Experiences by effectively pitching the Experiences value proposition to prospective hosts, developing the concept and run‑of‑show, managing leads through internal funnels, tracking systems & tools and reporting on output.
• Have full accountability & ownership over their book of business.
• Come up with creative solutions and tactics to speed up acquisition and push past friction.
• Orient hosts through their first 3‑6 months on‑platform, supporting them with technical, optimization and growth best practices (e.g. pricing, run‑of‑show).
• Retain hosts through their ramp‑up period on‑platform via online and IRL mechanisms, driving business success for priority hosts and their listings.

• Provide regular project updates & actionable feedback to cross‑functional leads.
• Effectively size issues & collaborate with peers, leadership and cross‑functional stakeholders to creatively problem‑solve.
• Make compelling business cases for removing blockers & friction points.
• Tracking & Reporting – Ensure 100% accurate data hygiene across all tracking systems and leadership updates.
• Report out on both positive & negative performance trends, with a solution‑oriented mindset.
• Stay up‑to‑date on best‑practices & team trainings.
• Quality & Alignment to Brand Vision – Ensure that your sourced supply meets the quality bar to deliver against the Experiences vision.
• Aligns leads with taste and quality measures set forth by cross‑functional stakeholders.

• 6+ years in either content / supply acquisition, partnerships, account management or sales‑related roles.
• Bachelor's degree or equivalent experience in related fields.
• Deep…