Account Manager Consultant – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

As an Account Management Consultant, Client Services supporting Optum’s Payment Network (S3 directed spend), you will serve as a functional subject matter expert and company thought leader, shaping strategies that anticipate emerging customer needs and industry trends. You’ll influence senior leadership, develop pioneering approaches, and lead large‑scale initiatives that have segment‑wide impact. This role requires a broad business perspective and the ability to translate highly complex concepts into actionable strategies that drive measurable outcomes, improving authorization rates, expanding benefit acceptance, and elevating merchant experience in a sophisticated payments ecosystem.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

• Strategic Leadership & Influence
• Participate in shaping business strategy and market‑level priorities
• Influence senior leadership to adopt innovative ideas, products, and approaches
• Serve as a resource to executives on emerging trends and competitive positioning
• Thought Leadership & Innovation
• Predict evolving customer needs and design solutions that set industry benchmarks
• Develop pioneering approaches to improve merchant experience and network performance
• Business Planning & Execution
• Build and manage business plans aligned to growth, compliance, and operational excellence
• Lead large, complex projects that deliver key business objectives across product, integration, legal, and operations
• Client Advocacy & Relationship Management
• Own executive‑level relationships with strategic merchants and partners
• Drive adoption of value‑added services and ensure alignment with network rules and compliance standards
• Complex Problem Solving
• Resolve unique and high‑impact challenges across technical, operational, and organizational dimensions
• Translate complex concepts into clear, actionable insights for diverse audiences
• Success Measures
• Segment‑wide impact on merchant activation, retention, and program revenue
• Growth in spend coverage and adoption of advanced capabilities
• Delivery of strategic roadmap milestones on plan
• Improved NPS and reduction in operational incidents

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 10+ years in enterprise account management or client services within payments, fintech, or retail tech ecosystems
• 6+ years leading large‑scale, multi‑stakeholder programs with measurable impact
• 3+ years working with payment networks, merchant onboarding, and integration processes
• Proven experience influencing senior leadership and shaping business strategy
• Driver’s License and access to reliable transportation

• Recognized industry thought leader with experience driving innovation in regulated environments
• Prior responsibility for top‑tier accounts and executive‑level engagement

• Remote
• 0‑20% travel for merchant reviews, industry events, and leadership meetings

* All employees working remotely will be required to adhere to United Health Group’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits…