Product Manager II: Lending & Deposit Origination

Overview

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

We are seeking a Product Manager to join the Jack Henry Lending & Deposit Origination Product Management team. As part of the product management team, you will assist in product planning and execution throughout the product lifecycle, including gathering, prioritizing, and writing product and customer requirements, working closely with development, operations, sales, and customers to ensure revenue and satisfaction goals are met and the most use and value items are delivered.

In this role, you will help curate the product enhancement backlog. You will identify and track gaps in business requirements to the functional specifications and final code. We are seeking strong organizational and planning skills and proven ability to multitask in a fast-paced environment. The ideal candidate will have a high level of motivation and a self-starting attitude, and the ability to work with minimal direction and supervision.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX;
Birmingham, AL;
Louisville, KY;
Charlotte, NC;
Lenexa, KS;
Springfield, MO; or Monett, MO.

This position is not eligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you’ll be responsible for:

• Performs primary market and user research to understand the problems we are solutioning and ensure the product is differentiated from competitors.
• Hosts discovery interviews, surveys, and focus groups with customers and stakeholders, intaking user feedback funneling into insights and ideas.
• Create user personas to understand target users and customer journey maps.
• Prioritizing & defining features with a description and benefit hypothesis capturing the vision, business value, and success criteria into a product brief.
• Coordination and collaboration with other product managers and architecture & development, as ideas move from discovery to delivery.
• Conduct usability testing and beta testing; gathering and distributing feedback & insights
• Assists in preparing the organization for product releases and launches.
• Assists in the creation and maintenance of the product vision/roadmap.
• May perform other job duties as assigned.

What you’ll need to have:

• Minimum of 18 months of experience within the banking or credit union industry and loan origination.
• Minimum of 12 months of experience within product management or related role.
• Exceptional communication and active listening skills
• Strong attention to detail and organizational/project management skills.
• Strong business acumen is desired with the ability to adapt to changing business needs.

What would be nice for you to have:

• Product Management training and certification
• Ability to translate business objectives into technical product requirements for development.
• Experience with creating strategic design related materials like journey maps, diagrams, life cycles, etc.
• Experience leading customer discovery or focus group interviews or A/B testing experiments.
• Familiar with Jack Henry products and services.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our…