Senior Manager, Strategy & Operations

Position: Senior Manager, Commission Strategy & Operations
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** Salary Range
** The salary range for this position is $123,663 - $145,486 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP).Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
* Competitive compensation and benefits, including medical, dental, and vision coverage
* Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
* Financial benefits for retirement and health savings
* Employee recognition programs
* Discounts at Choice hotels worldwide
** About Choice
** Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be
* even* better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.
* Our corporate office locations:
*** North Bethesda, MD** — Located at , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
** Scottsdale, AZ** — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
** Minneapolis, MN** — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
** Field/Remote** — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
** Choice’s Cultural Values
** Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
** Choice’s Leadership Principles
** Act with Intention | Lead with Authenticity | Grow & Deliver#
** Job Summary**# The
** Senior Manager, Commission Strategy & Operations
** leads Choice Hotels’ centralized commissions function responsible for Online Travel Agent (OTA), transient, and group commission billing and recovery. This role sets the strategic direction, builds scalable and accurate processes, and oversees execution to ensure timely, accurate, and predictable commissions recovery—directly impacting revenue performance across Choice’s hotel portfolio. The leader serves as the organization’s subject matter expert on commissions workflows, systems, third‑party data flows, and vendor partnerships while mentoring a high‑performing operational team.#

** Key Responsibilities**#
*** Strategic Leadership & Governance
**** Define the Centralized Commission Team (CCT) strategy, long‑term roadmap, and KPIs aligned with commercial and financial objectives.
* Translate strategy into standardized SOPs, case‑management logic, monitoring tools, and aging thresholds.
* Partner with Distribution, Billing, Finance, Global Sales, and key vendors (e.g., Expedia, , Onyx) to improve upstream data quality and integrity.
* Manage the relationship with Choice’s third‑party commission…