Sr. Director of National Accounts Consultants

Overview

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers.

Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

As the Senior Director, National Accounts Consultant, you’ll lead a talented team dedicated to supporting our largest clients (5,000+ lives) within the National Accounts Core product portfolio. Your mission is to help your team deliver an outstanding client experience, making sure our clients feel valued, supported, and confident in our partnership. You’ll guide your team to build lasting relationships, drive client retention and growth, and ensure our service always meets the highest standards.

In this role, you’ll be a champion for our clients and your team, helping everyone succeed together in a supportive, collaborative environment.

• Client Management & Strategic Leadership:
  You’ll shape and evolve our client management strategy, always looking for ways to make our clients’ experience better and more personalized. You’ll be a key voice in enterprise initiatives, making sure our clients’ needs are front and center in everything we do.
• Team Development & Capability Building:
  You’ll mentor and inspire your team, helping each member grow their skills and confidence. By setting clear expectations and encouraging ongoing learning, you’ll build a group of experts who are passionate about service and leadership.
• Organizational Collaboration & Strategic Connectivity:
  You’ll work closely with colleagues across Sales, Underwriting, Product, Operations, and Claims to create a seamless experience for our clients. Your insights will help connect the dots between the field, Home Office, and senior leadership, ensuring we’re always aligned with what our clients need.
• Broker & Key Stakeholder Relationship Management:
  You’ll build strong, positive relationships with brokers, consulting firms, and clients, representing our team in important conversations and helping shape our market presence.
• Business Insights, Analytics, and Operational Advocacy:
  You’ll oversee the creation of stewardship reports and performance metrics, using data to guide our strategies and show the value we deliver. Your expertise will help turn client feedback into meaningful improvements across our organization.

• Bachelor’s degree in business, Marketing, or related field.
• Minimum 8 years of experience in client management, including leadership of teams serving complex, national clients;
  Experience partnering cross-functionally to shape customer experience or GTM strategy
• Life & Health insurance license
• Ability to regularly travel

• MBA or related advanced degree.
• Prior experience leading a national client management function for Life & Disability benefits.
• Preferred professional licensure or certification: CEBS, FLMI, or CPDM.

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our…