Remote Customer Success Manager

Join Our Team as a Client Success Manager – Fully Remote!

Earning Potential: $1,200/month to $3,500+

We’re a high-performing marketing agency helping aesthetic clinics across the UK get more customers. We’re obsessed with results, and we expect our team to bring the same level of dedication.

• Serve as the main point of contact for 20–40 clients
• Onboard new clients quickly and seamlessly (speed is everything)
• Hold check‑in calls to keep campaigns on track
• Proactively resolve issues before they become problems
• Upsell and recommend strategies to increase client ROI
• Maintain high client satisfaction while holding firm on standards
• Act as the bridge between clients and our internal team

• 2+ years of proven client management experience (preferably in digital marketing, sales, or hospitality)
• Strong persuasion & negotiation skills — you can confidently push back on bad ideas
• Clear, fast communication and rapport‑building abilities
• Conflict resolution under pressure
• Highly responsive, organized, proactive
• Solid with tools like Google Sheets and CRM systems
• Based in a UK‑adjacent timezone
• Full‑time availability (Mon–Fri, 8 hrs/day)

• Sub 8% churn with clients under your management
• 2+ upsells per month — Fast launches (under 7 days)
• Top‑tier client satisfaction scores

• Remote‑first, global team culture
• Growth‑based compensation (earn more as we scale)
• Chance to directly impact the success of clinics changing people’s lives
• Work with a disciplined team that values, innovation, and results — but also knows how to celebrate wins

Fill out our hiring form & send a short video introduction telling us why you’re the best fit. References and proof of past success required.

PS:
We’re looking to find someone ASAP.