Legal Collections Administrative Assistant - Remote

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website:

What you will do for C&F:

• Perform Legal Collections intake of cases. Research potential in force coverage, prior balances and credits.
• Manage and Maintain team mailbox (including researching and responding to inquiries).
• Agency management – maintain follow up dates and ensure cases are returned per vendor agreements.
• Leverage experience working with AI and system integrations to improve and manage internal tracking, reporting, and management processes.

What you will bring to C&F:

• Bachelor’s degree strongly preferred
• Accurate data entry skills, strong attention to detail, and a high level of accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), SharePoint and an aptitude to learn new programs.
• Experience with AI tools and system integrations such as workflow automation platforms.
• Demonstrated ability to implement and manage technology-driven solutions for process improvement, reporting, and data management.
• Familiarity with data visualization, reporting dashboards, and integration of multiple software systems is highly desirable.
• Exceptional organizational and time management skills. Show initiative, and independent follow-through
• Excellent written and verbal communication skills.
• Strong business acumen.
• Ability to engage cross functionally across teams and businesses.
• Astute analytical and problem solving skills, broad and accurate administrative capabilities and naturally diplomatic communicative abilities.
• Must be effective at developing and maintaining productive & professional relationships among the employee group and outside stakeholders.
• High level of energy, commitment, professionalism
• Ability to work in an intense, highly dynamic work environment

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know

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