Customer Program Manager

Celestica enables the world’s best brands. Through our unrivalled customer‑centric approach, we partner with leading companies in numerous markets to deliver solutions for their most complex challenges. A leader in design, manufacturing, hardware platform, and supply chain solutions, Celestica brings global expertise and insight at every stage of product development — from the drawing board to full‑scale production and after‑market services.

Remote Position:
Yes
Region: Americas
Country: USA
Preferred location: Bay Area, California.

• Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller customer accounts.
• Works as a member of teams responsible for day‑to‑day activities of customer accounts to ensure product deliveries are on time and that projects/programs are on schedule.
• Coordinates and hosts regular program tracking meetings with the customer and internal account team members to ensure ongoing communication.
• With guidance from more experienced team members, manages current and planned programs to achieve planned revenue.
• Develops plans to meet commitments and schedules for customers.
• Supports sales team and GCBU with contents required for customer communications and business reviews.
• Develops action plans to correct out‑of‑plan conditions.
• Communicates frequently with customers to help ensure satisfaction with the company and the products.
• Solicits performance feedback and communicates information to internal teams and departments.
• Prepares, distributes and analyzes customer surveys and self‑assessments.
• Receives and resolves customer issues and complaints; acts as a customer advocate to drive prioritization of projects and responses to problems/issues.
• Manages customer account profitability.
• Participates in forecasting, planning and monitoring of efficiency and execution of account strategies.
• Participates in the pricing/bid preparation process and contract development and management.
• Provides performance reporting and analysis for monthly operations reviews and quarterly customer performance reviews.
• Plays a key role in developing account sales strategies and in this capacity works directly with sales and marketing to implement with the customer.

• Relationship Management
• Sales Process and Business Development Management
• Industry, Market & Technology Knowledge
• Financial and Business Acumen
• Understanding of Data Analytics
• Ability to learn internal IT tools
• Commercial Skills – Contracts, Financials, Quotations
• High degree of computer literacy, with proficiency in Microsoft Office applications
• Leadership, communication and teamwork skills, collaboration, conflict resolution, and leading without authority
• Able to lead and navigate cross‑functional teams in a matrix organization
• Excellent understanding of Celestica capabilities, offerings, sites and key functional teams

Nine plus years of relevant experience.

Bachelor’s degree in a related field, or consideration of an equivalent combination of education and experience.

$156,000 – 214,000 USD per year.

Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated.

All information will be kept confidential according to EEO guidelines.

This is a remote position, with travel as necessary. Candidates located in any of the following U.S. states are encouraged to apply:
Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon, California. Locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast are also considered.