Customer Support Specialist, Global Payroll

Global Payroll Support Specialist – Rippling

Rippling is a unified platform that lets businesses run HR, IT, and Finance from a single place, enabling payroll, benefits, expenses, and more to be managed centrally. Our early‑stage team is headquartered in San Francisco, CA, but we support a global customer base and offer remote work with a preference for Pacific or Mountain time zone availability.

You will be the subject‑matter expert on payroll in your region (UK, Canada, Australia, or India) and the primary point of escalation for complex customer issues. Your deep technical payroll knowledge, coupled with strong problem‑solving and communication skills, will help us provide world‑class support to enterprise clients.

• Become the go‑to product expert on Global Payroll and HR capabilities for your region.
• Develop clear, accurate content, documentation, and FAQs for customers and internal teams.
• Analyze support interactions to identify trends, pain points, and opportunities to improve the experience.
• Partner with regional Product Managers on support volume, customer feedback, and compliance priorities.
• Act as a senior resource and point of escalation for Customer Support Specialists on complex payroll issues.
• Own and resolve the most challenging customer cases using deep platform and country‑specific payroll expertise.

• Bachelor’s degree.
• 0‑3 years of professional work experience (internship experience acceptable).
• Current residence in a Pacific or Mountain time zone with ability to work a shift between 9 am and 6 pm PST.
• Strong client‑facing skills and experience managing enterprise customer relationships.
• Excellent analytical and problem‑solving skills, with a proven ability to investigate and resolve complex payroll discrepancies.
• Passion for documentation and knowledge‑sharing.
• Exceptional communication skills and fluency in English (written and spoken).
• Experience in a payroll provider, HR software company, or large in‑house payroll function highly preferred.

Non‑exempt, full‑time hourly position with overtime eligibility.

Pay range (US Tier
2): 16 – 23.49 USD per hour

Pay range (US Tier
3): 15 – 22.19 USD per hour

Rippling is an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristic. We provide reasonable accommodations for candidates with disabilities who need assistance during the hiring process;

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Rippling highly values in‑office collaboration. For office‑based employees residing within a defined radius of a Rippling office, working in the office at least three days a week is considered an essential function of the role.

We prioritize candidate safety and will only send official communication from  addresses.

Entry level;
Full‑time.