Title Coordinator; Remote

Who We Are

First American's National Production Services division provides global title and escrow production support across all channels within First American Title, including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.

Our inclusive, people‑first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years and receiving awards as a best place to work for women, diversity and LGBTQ+ employees. First American will always strive to be a great place to work, for everyone. For more information, please visit

The Title Coordinator works with multiple parties to coordinate the completion of the title process. They monitor and track the workflow from searcher and vendors, coordinate multi‑site project intake and transaction management, review and validate the accuracy of data contained within order requests, production reports, vendor search work, and internal systems. The coordinator verifies file completeness, obtains outstanding title documents, approves completed files, performs special projects, and assists with title production support services and settlement services preparation.

• Research incoming order requests and provide accurate and detailed ordering instructions.
• Respond to internal customer and vendor requests primarily through email.
• Update file status within company and/or client system(s).
• Develop strong relationships with vendors and internal stakeholders.
• Proactively communicate file status to appropriate personnel.
• Monitor processes and resolve issues to achieve SLAs; report issues to internal stakeholders as appropriate.
• Escalate complex title issues to manager as needed.
• Facilitate onboarding of vendors.
• Implement best practices, develop performance standards, policies, and procedures, and provide tools necessary for effective and consistent vendor management.
• Analyze vendor performance and identify trends, taking corrective action as necessary to improve performance.
• Act as a liaison between vendor partners and the company in resolving service delivery issues.
• Manage a wide range of programs/projects in vendor management, including identifying requirements and deliverables, developing project plans, and monitoring delivery schedules.

• Bachelor’s degree or equivalent combination of education and experience.
• 3+ years of directly related experience including Project Management, Account Management, and Vendor Network Management.
• Demonstrated success establishing, leading, and maintaining effective working relationships.
• Proficient MS Office skill set.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Strong problem‑solving and organizational skills.
• Always maintain professionalism and a positive service attitude.
• Working knowledge of company and/or client operating systems.

Remote job opportunity.

Pay Range: $19.82 - $26.43 Hourly.

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job‑related knowledge, skills, experience, business requirements and geographic location.

• Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Ángeles County.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the…