Account Manager

Overview

As an account manager at Buildertrend, you will help builders get real value from the tools they use every day to run their business. This role exists to protect and grow customer relationships by making sure customers feel heard, supported and confident in how they use Buildertrend. Your work directly impacts retention, revenue and the long-term success of builders who rely on our platform to stay organized and profitable.

After six to 12 months, success looks like trusted customer partnerships, strong renewal health and customers who can clearly connect Buildertrend to better business outcomes.

Compensation: $60,000-$70,000

Location: Omaha, Nebraska – Hybrid

• Guide new and existing customers through onboarding, discovery and training to help them use Buildertrend with confidence.
• Build strong relationships by understanding customer goals and aligning platform features to their business needs.
• Serve as the primary point of contact for your accounts, including issue resolution and escalations.
• Lead strategic business reviews that track progress, highlight value and plan for future growth.
• Use account data and health indicators to anticipate risks, prevent churn and recommend improvements.
• Identify and support upsell or cross-sell opportunities that align with customer goals.

• 2+ years of experience in account management, with a proven track record of success in managing and coaching accounts required.
• High school diploma required; bachelor’s degree preferred.
• Experience working with CRM and customer success tools such as Salesforce and Gainsight preferred.
• Strong communication skills with the ability to build trust across all customer levels.
• Organized and comfortable managing multiple accounts and priorities.
• Experience with construction, SaaS or builder-focused customers is a plus.

• Exceptional health packages, including medical, dental, and vision coverage, plus life insurance and short- and long-term disability benefits
• A 401(k) plan with Buildertrend matching contributions to help you plan for the future
• Generous paid time off, 11 paid holidays, plus personal days to make sure you have time to recharge
• Parental leave and paid sabbaticals to support you during life’s big moments
• Volunteer time off – because giving back matters
• Wellness program and onsite fitness center to keep you feeling your best
• Opportunities for hybrid or remote work to give you the flexibility you need
• Technology reimbursement to help cover costs for the tech you need to do your job from home
• Free daily lunches when you re at our HQ office, plus monthly events to connect with your team

Who we are: Great builders don’t just manage projects – they run successful businesses. Buildertrend is the leading residential construction management platform that helps contractors control their financials, schedules, teamwork, and client relationships – all in one system. We have nearly two decades of industry expertise to help builders work smarter, scale faster and stay ahead of the competition.

Working at Buildertrend:
We recognize that this is a job and not your whole life. We aim to create a culture where you can make an impact on our customers, communities, and each other. We want you to be who you are, love what you do, and build your best life.

Equal Employment Opportunity and accessibility:
Buildertrend Solutions, Inc. is committed to an Equal Employment Opportunity policy and will not discriminate on race, religion, color, national origin, sex, age, disability, veteran status, genetic information, or any other protected basis. Applicants requiring reasonable accommodation during the application process should contact us. For more information about essential job functions, refer to our official notices.