Customer Service And Sales Support Coordinator

Overview

Blue Badger Wholesale Ltd, established in 2006, has grown to become a leading UK supplier of commercial catering and laundry equipment. Specializing in a wide range of products, including refrigeration units, icemakers, and other essential appliances, the company offers exclusive access to renowned brands like Vestfrost, Whirlpool, and its own Sterling Pro. With a centrally located headquarters in Andover, Hampshire, and a dedicated logistics hub in Northern England, the company provides rapid distribution across the UK and Mainland Europe.

Blue Badger Wholesale Ltd is committed to delivering premium service, extensive product availability, and top-tier aftercare through its in-house refrigeration service network and additional tailored delivery services.

This is a full-time hybrid role for a Customer Service and Sales Support Coordinator, based in Warrington with opportunities to work from home. The coordinator will manage communication with customers and dealers, provide exceptional sales support, and resolve inquiries or issues efficiently. Responsibilities include order processing, liaising between departments to ensure timely deliveries, maintaining records, and updating customers on their orders.

Additional tasks involve assisting the sales team with administrative duties and identifying opportunities to enhance customer satisfaction and retention.

• Strong interpersonal, communication, and customer service skills to build and maintain relationships with clients and dealers.
• Proficiency in sales support, order processing, and administrative tasks, with attention to detail and organizational abilities.
• Problem-solving skills to resolve customer inquiries and operational challenges effectively.
• Technical aptitude and familiarity with Microsoft Office Suite, CRM systems, and logistics coordination tools.
• Experience in the catering or commercial equipment industry is preferred but not mandatory.
• Ability to work collaboratively in a hybrid environment with a self-motivated and flexible approach.
• Minimum of a high school diploma or equivalent; further education or training in business or customer relations is advantageous.